Junior Engineer 2nd Line

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a motivated and detail-oriented professional to provide junior-level 2nd Line technical support for live telecommunications transport systems used by Vodafone operating companies and external customers. This role offers the opportunity to develop expertise in DWDM and optical transport networks by supporting network monitoring, incident analysis, maintenance, testing, and controlled implementation of hardware and software changes. The successful candidate will work closely with experienced engineers, contribute to service restoration activities, and progressively build operational competence through structured learning and hands-on experience.

What you’ll do

• Monitor DWDM and optical transport network elements and identify alarms using network management systems.
• Perform initial incident analysis and execute standard repair activities in line with documented procedures.
• Collect and document alarms, logs, performance data, configurations, and technical evidence required for investigation.
• Support service restoration activities and escalate complex incidents to senior engineers, field services, or vendor support as required.
• Conduct routine proactive maintenance checks and report recurring issues or deviations.
• Assist with network rollout activities, planned changes, software upgrades, and parameter modifications while following quality and change management requirements.
• Support testing, integration, acceptance, and configuration of new DWDM network elements.
• Maintain accurate incident records, operational documentation, and work instructions.
• Participate in technical training, knowledge-sharing activities, and shadowing opportunities to develop 2nd Line support capabilities.
• Participate in a 24/7 on-call service after completing the required training and readiness assessment.
• Deliver accurate monitoring and initial analysis of alarms and incidents affecting optical transport network infrastructure.
• Execute standard diagnostic and recovery actions within approved procedures and access permissions.
• Ensure timely and well-documented escalation of incidents when required.
• Complete the agreed learning plan and demonstrate increasing readiness for more advanced responsibilities.
• Participate in company-provided German language training where applicable and apply acquired language skills in daily activities.

Who you are

• Basic understanding of fixed and mobile telecommunications network architecture.
• Foundational knowledge of DWDM network architecture, optical transmission technologies, and OTN concepts.
• Exposure to network equipment, monitoring platforms, or network management systems through academic studies, laboratory work, internships, training programmes, or professional experience.
• Familiarity with Huawei, Ciena, or Infinera optical transport platforms would be advantageous.
• Ability to follow technical procedures, perform initial diagnostics, interpret alarms, and document findings accurately.
• Basic analytical and troubleshooting skills with a structured approach to issue resolution.
• Strong collaborative and communication skills.
• Ability to work effectively within multicultural and virtual teams.
• Good organisational skills, attention to detail, and eagerness to learn new technologies.
• Written and spoken English.Willingness to learn German (German language nice to have).
• Technical higher education completed or in progress in Telecommunications, Electronics, Automation, Computer Engineering, Computer Science, or a related discipline is preferred.
• Entry-level vendor certifications or training from providers such as Cisco, Huawei, Nokia, Ciena, or similar organisations are desirable but not mandatory.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• DWDM and optical transport network operations and support.
• Alarm monitoring, incident management, and service restoration processes.
• Optical transmission technologies and OTN fundamentals.
• Network management systems, performance monitoring, and diagnostic techniques.
• Change management, software upgrade, and network integration practices.
• Technical documentation and operational governance standards.
• Stakeholder communication and collaboration within multinational environments.
• German language skills relevant to a telecommunications operations environment.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/