PRIVACY SPECIALIST - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Privacy Specialist to join Vodafone Group’s Privacy Responsible AI & Data Regulations team, supporting the protection of personal data for hundreds of millions of customers and employees. This role contributes to the global privacy programme by supporting privacy-by-design practices, regulatory compliance, and operational processes, including privacy impact assessments, incident management, and supplier compliance. The position is well suited to an individual with early experience in data privacy operations, strong organisational capability, and an interest in evolving global privacy and AI regulations.

What you’ll do

Support Privacy and Responsible AI by Design and Assurance activities across global data processing initiatives

• Manage privacy impact assessments (PIAs) and AI risk assessments, including maintaining workflows within OneTrust
• Handle privacy demand management, including triage, categorisation, and timely resolution of requests
• Respond to Subject Access Requests (SARs) and similar data-related requests in accordance with policy and timelines
• Assist with incident management, including initial investigation of privacy incidents
• Support supplier compliance processes related to data privacy
• Conduct reassessments of high and medium-risk personal data processing activities
• Maintain accurate records and perform quality assurance activities
• Assist in policy compliance reviews and audits
• Contribute to the development and continuous improvement of privacy notices, templates, and guidance
• Support the wider team with additional privacy-related activities as required

Who you are

• Understanding of the global privacy landscape within technology and digital businesses
• Knowledge of GDPR, EU AI Act, and associated data protection regulations
• Familiarity with compliance management standards, tools, and best practices
• Strong organisational skills with the ability to manage multiple priorities and stakeholders
• Excellent communication skills, both written and verbal, in English
• Experience with OneTrust and Jira is advantageous
• 1-2+ years of experience in operational data privacy roles
• CIPP/E certification or similar qualification

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on global privacy programmes impacting large-scale customer and employee data
• Exposure to emerging regulations, including Responsible AI and evolving data protection frameworks
• Collaborative working environment with cross-functional and international teams
• Access to structured processes, tools, and frameworks such as OneTrust
• Professional development within a recognised and award-winning privacy function

What skills you will learn

• Practical application of privacy-by-design and privacy assurance frameworks
• Hands-on experience with privacy tools such as OneTrust and case management systems
• Expertise in handling Subject Access Requests and regulatory compliance obligations
• Enhanced knowledge of AI governance and risk assessment methodologies
• Stakeholder management and cross-functional collaboration in a global setting

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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