Cloud Operations Specialist (Ericsson CNIS & VMware) - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

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About this Role

We are seeking a Cloud Operations Specialist to join the Cloud Operations team, supporting cloud environments that virtualise network functions within Vodafone’s core network. This role focuses on operating and enhancing multi-vendor cloud platforms, managing incidents, implementing security controls, supporting platform lifecycle activities, and collaborating with stakeholders across multiple markets to ensure resilient and efficient cloud services

What you’ll do

Manage and support cloud platforms including VMware vSphere, VMware Tanzu, VMware NSX, and Ericsson Cloud Native Infrastructure Solution (CNIS).

Support storage and network technologies within a complex cloud environment.

Troubleshoot platform issues, manage incidents, and perform error resolution activities for critical services.

Implement security policies and remediate vulnerabilities in line with organisational standards and best practices.

Coordinate change management, fault management, and service request processes with design and delivery teams across markets.

Evaluate software releases, firmware updates, and patches, and support major upgrades and security patch deployments.

Build effective relationships with internal customers, engineering teams, vendors, and stakeholders across multiple markets.

Manage cloud infrastructure lifecycle activities and contribute to platform evolution planning.

Who you are

Experienced in Ericsson Cloud Native Infrastructure Solution (CNIS) and cloud operations environments.

Strong understanding of storage technologies, SAN environments, and network architectures.

At least 3 years of system or cloud administration experience using Ericsson CNIS

A collaborative team member with strong problem-solving and critical-thinking skills

Eager to learn emerging technologies and operational methodologies.

Able to work effectively during high-priority operational and incident situations.

Strong organisational, prioritisation, and time-management capabilities.

Fluent in English with effective stakeholder communication skills.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on large-scale cloud platforms supporting critical telecommunications services.

Exposure to multi-market operations and collaboration with global engineering, design, and delivery teams.

Hands-on experience with modern cloud infrastructure, security, lifecycle management, and platform transformation initiatives

Opportunity to influence platform evolution, upgrades, and operational excellence across diverse cloud environments

What skills you will learn

Advanced cloud operations and platform lifecycle management.Multi-vendor cloud infrastructure administration.Security governance, vulnerability remediation, and compliance practices.Incident, change, problem, and service management processes.Cross-functional stakeholder engagement and multi-market collaboration.Planning and execution of infrastructure upgrades and technology refresh programmes.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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