Contract Manager

Role Profile

Role title: Commercial In-Life Manager

Function: Vodafone Global Enterprise

Department: Commercial Operation

Reports to: Regional Commercial Operation Team Leader

Location: Kuala Lumpur, Malaysia

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

In this role, you will get the opportunity to manage the end-to-end commercial and financial management of 2-4 of VGE’s largest strategic accounts after contract signature, with combined revenue up to €30M pa. Accountable for ensuring revenue is billed and collected, costs are controlled, and the account delivers the expected margin throughout its lifecycle.

What you’ll do

Key accountabilities and decision ownership:

• Manage the account P&L and ensure the deal performs in line with the approved business case and financial targets
• Raise and manage purchase orders (POs) with suppliers, including validating costs, tracking supplier commitments and ensuring proper cost allocation
• Manage the invoicing process, including invoice preparation, billing accuracy, invoice submission, dispute resolution and payment tracking
• Monitor revenue recognition, cost recovery, cash flow and margin performance throughout the contract lifecycle
• Work closely with Finance, Delivery, Service Management and suppliers to ensure all charges are billed correctly and on time
• Manage change requests, contract amendments and the commercial impacts arising from in-life service changes
• Track customer billing and payment issues, resolve invoice disputes and support collections where required
• Provide regular financial reporting and account performance updates, including revenue, cost, margin and outstanding receivables
• Ensure compliance with agreed commercial terms, internal governance requirements and contractual obligations

Key performance indicators:

• Management of in-life contract with value up to €10M. Delivery of all commercial obligations under each contract
• Account margin and financial performance delivered in line with the approved business case
• Billing accuracy and on-time invoicing, with invoice disputes resolved within agreed timeframes
• Deliver revenue growth that out-performs the under-lying VGE base
• Achieve Customer NPS of 15%

Who you are

Core competencies, knowledge and experience:

• Strong commercial and financial acumen, with experience of managing an account P&L or equivalent financial accountability
• Practical experience of billing and invoicing processes, including billing accuracy, invoice disputes and supporting collections
• Working knowledge of purchase order and supplier cost management, including cost validation and cost allocation
• Understanding of revenue recognition, cost recovery, cash flow and margin management across the contract lifecycle
• Experience of managing change requests and contract amendments, and assessing their commercial impact
• Demonstrable understanding of commercial contractual terms and their financial impact on VGE
• Able to work effectively across Finance, Delivery, Service Management and supplier organisations, with strong attention to detail and accuracy in reporting
• Excellent communication skills, both written and verbal, at a senior level with customers and internally
• Comfortable working in a fast paced environment and can demonstrate an ability to deliver though others

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.