Fraud Monitoring&Detection Senior Spec.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

1. Manage alarm/data/intelligence product from all sources i.e.:

• Fraud Management System (FMS)
• Network
• Billing System
• Other Financial Assurance units : Revenue Assurance, Internal Audit, Credit Risk Management, Fraud Control
• Other VF business units e.g. Customer Operations, Sales, Retention and Credit Management, Marketing, IT, 3rd Party companies
• Customers
• Legal Enforcement
• Informants
• Dealers

2. Identify additional feeds within the business

3. Setup planning, controlling, monitoring and tuning of the Fraud Management System: defining the rules, thresholds, subscriber groups, rating settings etc.

4. Develop and implement rules, tools etc. for minimizing all forms of financial fraud:

• Subscription fraud
• PRS Fraud
• Airtime fraud
• 3rd party fraud
• SIM Box fraud
• Technical telecom fraud
• Credit Card fraud
• Prepay fraud
• Roaming fraud
• IRSF
• Pack-splitting fraud
• Supporting new products and services fraud risk assessment studies.
• Correlative Fraud and Bad-debt analysis.
• Produce activity reports such as :Monthly activity report, GSM gateway / SIM box detection, SIM card cloning report, Fraud investigations for credit transfer, credit top up, bonus credit and credit back actions
• Produce Fraud Incidents Reports (FIR) for each fraud case and publish to the FRS, Risk Management, Finance and related departments such as Investigations, Regulation, Marketing , Legal , Sales , Customer Operations
• Produce and analyse daily, weekly and monthly activity reports
• Recommend ideas and practical solutions to business issues
• To participate in project work, advising on control related matters in order to mitigate risks and improve on process efficiencies
• Proficiency in database query / programming languages such as SQL, Visual Basic, Microsoft Access
• Professional experience in business process modelling and re-engineering
• Professional experience in auditing and investigation methodologies and tools
• FMS related project management i.e. NRTRDE, MNP
• Produce and analyse any fraud reports required for the business

Able to work in a 24/7 operation with a rotating shift schedule, including day, evening, and night shifts.

Who you are

• Detailed / result oriented with strong problem solving skills,
• Analytical minded, pro-active
• Must be a team player with superior communication (both oral and written), interpersonal and consultative skills
• Ability to handle sensitive/confidential information appropriately
• Ability to handle multiple tasks and priorities in a highly dynamic environment
• Customer Focused
• Have commercial understanding
• No restriction for travelling,

No obligation of military service for male candidates.

• BA degree in any of the following: Social Sciences, Economics, Public Administration, International Relations, Business Administration, Marketing, Public Relations, or a related discipline;
• Min. 5 years of experience in fraud monitoring and detection is required, preferably in a regulated industry
• Ability to write reports, business correspondence and procedures manual.
• Fluent in English, both spoken and written,

Good knowledge and experience of advanced MS Office applications and data-mining/analysing techniques,

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.