Technical Product Owner (Cloud-Native Insurance Platforms) - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

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About this Role

We are seeking an experienced Technical Product Owner to join a cloud-native insurance platform engineering team supporting digital and embedded insurance solutions. This role is suited to an individual with strong expertise in long-term life and funeral insurance systems, product ownership, and modern software delivery practices. The successful candidate will act as the bridge between business objectives and engineering execution, translating complex insurance requirements into actionable user stories and technical specifications. Working within an agile environment, they will collaborate with architects, engineers, compliance stakeholders, and business teams to deliver secure, scalable, and resilient AWS-based platforms aligned to South African regulatory requirements and customer-centric outcomes.

What you’ll do

• Own, manage, prioritise, and continuously refine the product backlog based on business value, technical feasibility, and architectural considerations.
• Define user journeys and system requirements for life and funeral insurance products, including premium collection, waiting periods, beneficiary management, and claims processing.
• Ensure product features, data handling practices, and customer journeys comply with South African regulatory frameworks, including Twin Peaks requirements, while embedding Treating Customers Fairly (TCF) principles.
• Translate business requirements into detailed user stories, acceptance criteria, workflows, API specifications, and delivery-ready artefacts.
• Design and optimise automated claims and policy administration processes, including beneficiary verification, reinsurance coordination, and suspicious claims handling.
• Collaborate closely with architects and engineering teams to align product features with AWS cloud-native microservices architecture and DevSecOps practices.
• Participate in Agile and SAFe ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives.
• Build strong partnerships with business, compliance, and technical stakeholders to drive transparent planning, prioritisation, and delivery.
• Use AI-assisted tools to support requirements gathering, documentation, acceptance criteria creation, and process optimisation while applying appropriate validation and governance.
• Support continuous improvement initiatives that enhance product quality, delivery effectiveness, and customer experience.

Who you are

• Experienced Product Owner, Product Manager, or Technical Business Analyst with a minimum of 8 years of relevant experience and 3-5 years in product ownership within software engineering environments.
• Strong subject matter expertise across life and funeral insurance products, policy administration, premium collection, waiting periods, beneficiary verification, and claims payout processes.
• Demonstrated experience building or integrating insurance systems that align with South African regulatory frameworks, including FSCA, PA, TCF, POPIA, PPRs, and related requirements.
• Knowledgeable in API-first design, cloud platforms such as AWS, distributed systems, integrations, data models, and microservices architecture.
• Comfortable engaging in technical discussions with architects and engineers while maintaining strong business stakeholder alignment.
• Familiar with software development lifecycle practices, CI/CD methodologies, secure-by-design principles, and cloud-native delivery models.
• Skilled in backlog management, roadmap planning, user story creation, stakeholder engagement, and Agile delivery.
• Experienced with tools such as Jira, Confluence, Miro, and Figma.
• Strong communicator with excellent analytical thinking, collaboration, problem-solving, adaptability, accountability, and decision-making skills.
• Committed to continuous learning and able to apply a human-in-the-loop mindset when leveraging AI throughout the software development lifecycle.
• Degree qualified in Computer Science, Engineering, Business, or a related discipline, or able to demonstrate equivalent practical experience.
• Agile certifications such as CSPO, SAFe PM/PO, or equivalent are advantageous.
• Exposure to actuarial modelling, underwriting, IFRS 17, reinsurance principles, or financial services environments would be beneficial.
• Previous experience in software engineering or systems analysis prior to moving into product ownership is advantageous.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to shape next-generation digital insurance solutions serving millions of customers.
• Exposure to cloud-native platform engineering within a modern AWS environment.
• Collaborative culture focused on psychological safety, inclusion, innovation, and meaningful impact.
• Experience working alongside cross-functional experts across insurance, technology, architecture, compliance, and product disciplines.
• Opportunity to contribute to AI-enabled delivery practices and modern engineering methodologies.
• Hybrid working environment with regular collaboration and engagement across teams.

What skills you will learn

• Advanced cloud-native product ownership within large-scale AWS ecosystems.
• AI-assisted product management, requirements engineering, and process optimisation techniques.
• Deep understanding of digital insurance platform architecture and automation capabilities.
• Expertise in regulatory-by-design and customer-centric product development practices.
• Enhanced skills in microservices-driven product delivery, DevSecOps alignment, and enterprise stakeholder management.
• Practical experience balancing business outcomes, compliance requirements, and technical architecture decisions.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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