VodafoneThree - Reporting Analyst

Location: Stoke-on-Trent Contact Centre + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built - today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares - about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters - and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What you’ll do

As a Reporting Analyst, you’ll play an important role in delivering accurate, engaging and easy-to-use reporting that helps drive operational and digital performance across Consumer Operations. You’ll maintain and improve existing reporting while working closely with Senior Reporting Analysts and key stakeholders to develop dashboards and analytical solutions that turn data into meaningful insight and support better decision-making.

• Maintain, update and continuously improve operational reports, ensuring they remain accurate, consistent and aligned with reporting standards and catalogue requirements.
• Enhance the look, feel and usability of reporting, applying best-practice visualisation principles to make insights clear, intuitive and accessible for stakeholders.
• Support Senior Reporting Analysts in developing new dashboards and reporting solutions, including data preparation, testing, visualisation and quality assurance.
• Maintain high standards of data accuracy and integrity by validating inputs, checking logic and managing changes to definitions, metrics and business rules.
• Work closely with stakeholders and the Reporting Lead to understand requirements, identify improvements and ensure reporting supports effective operational decision-making.
• Maintain and enhance workflow and operational data solutions, ensuring continuity, version control and alignment with operational processes.
• Deliver digital performance reporting across areas such as IVR, chatbot and online containment, helping teams understand and improve digital channel effectiveness.
• Support complaints and compliance reporting, ensuring outputs are accurate, auditable and delivered within agreed deadlines.
• Identify opportunities to simplify reporting, automate processes and improve the overall quality and user experience of reporting solutions.
• Collaborate with peers and Senior Analysts, sharing knowledge, supporting reviews and contributing to a high-performing reporting environment.

Who you are

• You’ll have experience in a reporting, data or analytics environment, whether gained within an operational, customer-facing or academic setting.
• You’ll be confident using reporting and visualisation tools such as Power BI and Excel, with an understanding of SQL or similar data query tools.
• You’ll have a strong eye for detail and be comfortable maintaining and updating reports with a focus on accuracy, consistency and version control.
• You’ll know how to bring data to life, presenting information in clear, intuitive and user-friendly formats that make insights easy to understand.
• You’ll have an understanding of operational KPIs, contact centre metrics and digital performance measures.
• You’ll be comfortable working with stakeholders to understand their requirements and translate them into practical reporting improvements.
• You’ll be organised and able to balance multiple reporting enhancements, updates and BAU priorities.
• You’ll be a confident communicator and collaborative team player, comfortable working with Senior Analysts, peers and operational teams.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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