Sales Back Office & Operations Coordinator

About the Role At VOICELAND, we are looking for a Sales Back Office & Operations Coordinator to join and strengthen our Sales department. This role serves as the operational engine of our sales team. Your primary mission will be ensuring flawless organization and end-to-end operational support across the entire sales lifecycle. Your Purpose: To absorb administrative and operational complexity so our Account Managers can focus entirely on meetings, negotiations, and expanding their client portfolio.

Requirements Key Responsibilities (What You Will Do): CRM & Sales Administration: Daily management and auditing of CRM data (Leads, Contacts, Companies, Deals). Ensure every active opportunity has the correct pipeline stage, assigned owner, and clear next steps. Proposal & Offer Preparation: Support Account Managers with standardized proposal drafting and cost assembly. Verify recurring and one-off charges (Cloud PBX services, phone numbers, channels, hardware). Onboarding & Handovers: Following a closed deal (Won Deal), manage the collection of company/billing details and executed contracts. Coordinate smooth handovers from CRM to Billing, Zoho Projects, Provisioning, and Support teams. Number Portability & Equipment Operations: Track number porting requests and coordinate between Sales and Provisioning through to completion. Manage administrative processing for hardware orders. Billing Coordination: Ensure the Billing team has complete clarity on invoice items, effective start dates, and terms. Coordinate requests for upgrades, cancellations, and renewals. Renewals Management: Systematically track expiring contracts and proactively alert Account Managers in a timely manner so no renewal opportunity is missed. Sales Reporting: Generate management reports detailing lead flow, pipeline status per Account Manager, and open operational tasks to facilitate effective prioritization. Candidate Profile (What We Are Looking For): Exceptional organizational skills and acute attention to detail, ensuring every agreement is accurately logged and costed. Outstanding collaborative and coordination capabilities, acting as the central nexus between Sales, Billing, Provisioning, and Support. A KPI-driven mindset focused on CRM data accuracy, handover speed, and proactive renewal management. Important Note

About the Role: This position does NOT replace an Account Manager, does NOT include cold calling as a primary responsibility, and carries NO direct revenue targets. It is focused entirely on process ownership and sales operations execution.

Benefits

What

We Offer: Flexible working hours and hybrid work model (Hybrid). Private health insurance plan. Monthly unlimited public transportation pass (OASA). A modern, youthful, and supportive working environment.