Team Leader

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Our Offer to You

Volvo Group offers the opportunity to work in a dynamic and team-focused environment in a company that is well known for its state-of-the-art company culture and benefits. Our culture is about how we interact with each other, our customers, and with society as a whole. It helps us to achieve our business objectives, is firmly rooted in our history, and is critical to our company’s long-term success. It is the foundation on which everything else is built.

Volvo Group is defined by a set of five carefully chosen values, which include Customer Success, Trust, Passion, Change, and Performance. These values are a major force in guiding our day-to-day behavior and drive our decision making at all levels of the organization. Our values are easy to understand, and yet fundamentally important. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization.

Would you like to be a part of our team and join us on our journey?

Service Operations & Technology (SO&T) is the organization within the Volvo Group that secures and develops the service operations and technical solutions our customers depend on, every day, across the globe, for all brands of the Group. We sit at the heart of the Volvo Group’s service ambition, enabling uptime, trust, profitability, and sustainable growth for customers across the globe.

The world around us is changing fast, and the service business is becoming one of the most strategic growth areas for the Volvo Group. SO&T turns this momentum into action by translating strategy into concrete solutions and stable operations. Guided by a clear Customer First mindset, we work side by side with commercial and operational teams to secure uptime, create transparency, and deliver scalable, data-driven services that unlock new business models and support a competitive, segmented offer.

Resilience and sustainability are built into everything we do. We design and run robust, AI-enabled processes and systems that strengthen the end-to-end value chain, increase flexibility, and ensure we are always ready when our customers need us. At the same time, we actively contribute to the Volvo Group’s sustainability transformation by enabling circular and electromobility services, reducing emissions and waste in our operations, and helping shape a service ecosystem that is better for our people, our planet, and our company.

What you will be doing

The Team Lead is responsible for coordinating daily warehouse operations to ensure efficient and productive workflow execution, leading warehouse associates, monitoring operational performance, and collaborating with cross-functional teams to achieve service, quality, and safety objectives. This Team Lead will be the primary administrator for all 1st shift operations, which will be a team of about 6 people. This role also supports a continuous improvement-culture by applying Lean principles, using robust problem-solving methods to identify and resolve deviations, and demonstrating safety first, respect, integrity, professionalism, punctuality, and accountability.

You will report to the Manager, Tacoma Regional Distribution Center and will be based in Fife, WA. The Team Lead hours are from 6:00 am to 2:30 pm.

This is a great opportunity to be part of Volvo’s newest and most advanced startup featuring advanced robotic systems (AS/RS).

Responsibilities will include:

• Responsible for coordinating daily warehouse activities within RDC Inbound, Outbound, or Operations Support, assigning work and monitoring performance with Safety, Quality, Delivery, Cost, Environment, People (SQDCEP) principles.
• Train, coach, and develop team members, including supporting staffing needs, cross-training, and the onboarding of new and temporary employees.
• Monitor inventory accuracy and warehouse processes, maintain operational records and documentation, manage key performance indicators (KPIs) to track operational and business performance, identify trends, and support continuous improvement.
• Work directly with Automated Warehouse Solutions (AWS) to support the operation, troubleshooting, continuous improvement, and optimization of the site’s automated storage and retrieval system (ASRS).
• Lead startup meetings and daily performance dialogues, communicate priorities, review KPIs and employee performance standards, resolve operational issues, and escalate concerns as necessary to maintain workflow alignment.
• Promote a safe, clean, organized, and environmentally compliant workplace by supporting and participating in 5S activities, Gemba walks, safety and work standard dialogues, employee engagement initiatives, and other continuous improvement and workplace excellence programs.
• Partner with other departments to support customer satisfaction, service performance, and operational objectives while modeling company values and performing additional related duties as assigned by the area supervisor or manager.
• Support effective shift-to-shift handoffs to maintain operational continuity and ensure clear communication of priorities, issues, and outstanding activities.
• Manage aging products by running reports, tracking and verifying product status, and updating team boards and operational records.
• Support activities that enhance customer experience and service performance.
• Serve as an ambassador for various Volvo initiatives, such as Lean, Safety, Environment, Culture of Care etc.
• Consistently attend and actively contribute to all mandatory training sessions and leadership meetings.
• Monitor and respond to emails and calendar invitations in a timely manner to support effective communication, coordination, and follow-up.
• Adhere to all established safety protocols, including the timely initiation, documentation, and recording of all safety incidents and accidents within the appropriate reporting system.

Minimum Education and Experience

• High school diploma or GED preferred
• Minimum 2 to 5 years of relevant experience in warehouse, logistics, distribution, or a similar function required
• Leadership or team coordination experience required
• Experience in a distribution or unionized environment preferred
• Industry-specific experience with VPS, Lean, Six Sigma, WMS3, OMS, Dozuki, MyCority, or Power BI
• Proficiency in Microsoft Suite (Word, PowerPoint, Excel) required
• Strong verbal and written communication skills in English
• Demonstrate commitment to workplace safety and continuous improvement
• Ability to set priorities and work independently with minimal supervision, and strong analytical and problem-solving skills supported by data-driven decision-making

Knowledge, Skills, and Abilities

Knowledge

• Knowledge of warehouse operations, inventory control, shipping, receiving, and logistics
• Knowledge of Lean methodologies, 5S, and continuous improvement

Skills

• Leadership and conflict resolution skills
• Communication and presentation skills
• Project management and problem-solving skills
• Analytical and critical thinking skills

Abilities

• Ability to manage competing priorities
• Ability to influence stakeholders
• Ability to work independently and collaboratively
• Ability to make sound business decisions

Working Conditions

• Travel requirement: 50% for first 3 months during training then occasional travel after Q1 2027
• Work Environment: Warehouse and distribution center environment, exposure to non-climate-controlled conditions (heat, cold, dust, etc.)
• Physical requirements: Ability to stand and walk for extended periods; lift, carry, push, or pull up to 25 pounds frequently, 50 pounds occasionally, and 75 pounds rarely; and frequently bend, stoop, reach, and climb.
• Required to work at heights up to 25ft, on raised platform equipment
• Corrected vision of at least 20/40 for equipment operation
• Hearing abilities (auxiliary aids and services allowed) required
• Work schedule: 6:00 am to 2:30 pm

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $26.38-$32.59/hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need.

Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.