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SRE (Site Reliability Engineer)
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Location
In office (Hyderabad)
Visa
Sponsors visas in United States; no register of this country names it
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 7, 2026. First seen by Alion on Sep 22, 2026. VXI Global Solutions scores B on the Alion truth index.
Overview
Company
Impact
Profile match
VXI Global Solutions is a business process outsourcing company headquartered in Los Angeles, California, providing customer care, technical support, sales and back-office services for client companies. Founded in 1998, it also offers digital, software development and quality assurance services and runs delivery centres in the United States, the Philippines, India, Central America and other regions. It hires customer experience advisors, outbound sales advisors, trainers, IT support managers and HR staff, with many openings in Manila, Davao City and Hyderabad.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Summary:
We are seeking a skilled SRE Engineer to design, implement, and manage robust observability solutions across our cloud infrastructure and applications. The ideal candidate will have hands-on experience with Prometheus, Grafana, Cloud Monitoring, and OpenTelemetry, along with exposure to SolarWinds. You should be comfortable working with metrics, logs, and traces, and be able to correlate telemetry data to proactively detect, diagnose, and resolve performance issues.
Key Responsibilities:
- Design and maintain observability pipelines using OpenTelemetry, Prometheus, and Grafana.
- Build dashboards and alerts to monitor system health, application performance, and business KPIs.
- Integrate observability solutions with Google Cloud Platform services and SolarWinds.
- Correlate logs, metrics, and traces to troubleshoot incidents and reduce MTTR.
- Collaborate with SREs, DevOps, and development teams to improve end-to-end system observability.
- Implement best practices for telemetry data collection, enrichment, storage, and visualization.
Requirements:
- Strong experience with Prometheus and Grafana for monitoring and alerting.
- Proficiency in OpenTelemetry for instrumenting distributed systems.
- Working knowledge of observability tools in Google Cloud (e.g., Cloud Monitoring, Logging, Trace).
- Exposure to SolarWinds for network and infrastructure monitoring.
- Solid understanding of telemetry data types: metrics, logs, and traces.
- Ability to correlate and analyze multi-source observability data.
- Scripting skills (Python, Bash) and familiarity with Infrastructure-as-Code is a plus.
Preferred Qualifications:
- Experience in Site Reliability Engineering or Platform Engineering roles.
- Knowledge of SLIs/SLOs and performance benchmarking.
- Experience with APM tools (e.g., Datadog, New Relic) is a plus.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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