Service Coordinator

Service Parts Coordinator

Join the Vytex Team Today!

We are an established window manufacturing and installation company since 1988 looking for a Service Parts Coordinator at our main facility in Laurel, MD. We are committed to providing exceptional customer service that's second to none in the industry as well as providing a great workplace. Apply Today!

The Service Parts Coordinator plays an important role in ensuring the success of the Vytex Windows Ordering department. The Coordinator will be someone who is highly organized, detail-oriented, and extremely customer service-oriented. The typical schedule for this position is Monday-Friday 7am-4pm, with occasional overtime required during our peak seasons.

Key Responsibilities

· Prepare accurate service parts quotes by researching original orders, product specifications, and service requests.

· Review service requests against original manufacturing orders to determine warranty eligibility and whether replacement parts are chargeable.

· Enter service parts orders with a high degree of accuracy while maintaining established turnaround times.

· Provide quoting support for ProVia products and other specialty product lines.

· Collaborate closely with Service, Manufacturing, and Customer Service departments to resolve order discrepancies and technical questions.

· Identify missing service part configurations within FeneVision and coordinate with the IT department to establish new part records.

· Continuously build and maintain a comprehensive understanding of Vytex products, components, manufacturing processes, and service part applications.

· Perform additional projects and responsibilities as assigned.

Qualifications

· Exceptional attention to detail with a proven ability to produce highly accurate work.

· Strong organizational and time management skills with the ability to prioritize multiple projects simultaneously.

· Ability to learn and retain a large amount of technical product knowledge.

· Strong analytical and problem-solving abilities.

· Comfortable interpreting manufacturing specifications and product configurations.

· Excellent written and verbal communication skills.

· Ability to work independently while collaborating effectively with multiple departments.

· Positive attitude with a commitment to providing outstanding customer service.

Preferred Experience

· Order entry, quoting, or customer service experience required.

· Manufacturing experience preferred.

· Window and door industry experience is strongly preferred.

· Purchasing or vendor management experience is a plus.

· Experience using ERP or manufacturing software systems (FeneVision experience is a plus).

· Comfortable converting fractions to decimals and decimals to fractions.

· Typing speed of 50+ WPM with proficiency using a 10-key keypad.

· Advanced proficiency with Microsoft Outlook, Excel, and Teams.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person