Operator - SOC

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

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ROLE SUMMARY

The Physical Security SOC Operator will be responsible for monitoring, assessing, documenting, and escalating physical security incidents across Warner Bros. Discovery facilities and operations. The role requires continuous monitoring of CCTV systems, access control platforms, alarm systems, life-safety systems, and other security technologies to ensure timely response to security events and operational disruptions.

The successful candidate will work closely with site security teams, facilities management, emergency responders, business stakeholders, and corporate security leadership to maintain a safe and secure operating environment.

KEY RESPONSIBILITIES

Physical Security Monitoring & Incident Management

• Monitor CCTV, access control, intrusion detection, panic alarms, life-safety systems, and other physical security platforms.
• Identify, assess, and respond to suspicious activities, security incidents, unauthorized access attempts, and emergency situations.
• Conduct initial incident assessment and determine appropriate escalation paths.
• Coordinate with on-site security personnel and relevant stakeholders during security events.
• Maintain continuous situational awareness of facilities and critical operations.

Emergency Response Coordination

• Support emergency response activities for medical incidents, fire alarms, facility disruptions, workplace violence concerns, and other critical events.
• Initiate emergency notification and escalation procedures as required.
• Coordinate communication between security personnel, facilities teams, and management during incidents.
• Monitor incidents through resolution and ensure proper documentation.

Access Control & Security Systems Management

• Monitor and administer access control requests and alarm events.
• Verify access-related incidents and investigate unauthorized access attempts.
• Support visitor management processes and credential-related inquiries.
• Ensure proper operation of physical security systems and escalate technical issues when identified.

Operational Reporting & Documentation

• Prepare daily activity reports, incident summaries, and shift handover reports.
• Maintain detailed incident logs and case documentation.
• Record security events accurately within reporting and case management systems.
• Provide timely updates to stakeholders regarding ongoing incidents and operational concerns.

Compliance & Process Adherence

• Follow established corporate security procedures and SOC operating protocols.
• Ensure compliance with security policies, site procedures, and regulatory requirements.
• Participate in emergency exercises, security drills, and business continuity activities.
• Support security audits, investigations, and compliance reviews as required.

REQUIRED SKILLS & EXPERIENCE

Security Operations Skills

• Hands-on experience with:
• Security platforms: ServiceNow, Everbridge, Ontic, Genetec, ACRE Feenics, CCURE & Lenel o Security equipment: CCTV, access control, alarms, FACP panels.
• Understanding of physical security principles and corporate security operations.
• Experience monitoring CCTV, access control, alarm monitoring, and security management platforms.
• Knowledge of incident management and emergency response procedures.
• Familiarity with visitor management and access control processes.
• Understanding of workplace security, life-safety, and crisis management concepts.

Analytical Skills

• Ability to assess incidents and prioritize response actions.
• Strong observation, problem-solving, and decision-making abilities.
• Ability to identify anomalies and escalate concerns appropriately.

Communication Skills

• Strong verbal and written communication skills.
• Ability to document incidents accurately and professionally.
• Comfortable communicating with security personnel, employees, vendors, and management teams.

PREFERRED QUALIFICATIONS

• Bachelor's Degree preferred.
• Minimum 5 years of experience in a Physical Security SOC, GSOC (Global Security Operations Center), Command Center, Corporate Security Operations, or related environment.
• Experience working within a 24x7 operational environment.
• Exposure to multinational corporate security programs.
• Experience supporting large-scale facilities, corporate campuses, or media/entertainment environments.

PREFERRED CERTIFICATIONS

One or more of the following certifications would be advantageous:

• ASIS Physical Security Professional (PSP)
• ASIS Associate Protection Professional (APP)
• Certified Protection Professional (CPP) - desirable
• Emergency Response or Incident Management Certifications
• Security Systems or Access Control Platform Certifications

KEY COMPETENCIES

• Advance MS Excel/Power BI
• Power Apps and Power Automate- desirable
• Physical Security Operations
• CCTV Monitoring & Surveillance
• Incident Management
• Emergency Response Coordination
• Access Control Administration
• Situational Awareness
• Risk Awareness
• Attention to Detail
• Stakeholder Communication
• Documentation & Reporting
• Team Collaboration

WORKING CONDITIONS

• Willingness to work rotational shifts and support a 24x7 Security Operations Center environment.
• Ability to respond to high-priority security incidents within defined service levels.
• Flexibility to support emergency response activities and critical security events as required.
• Ability to maintain professionalism and composure during high-pressure situations.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.