Customer Support Representative

Watolex Crown Integrated Service is a premier human resources consulting firm dedicated to providing comprehensive solutions in recruitment, capacity building, and management consultancy. Our mission is to meet the evolving needs of our clients through unwavering professionalism and exceptional customer service. Driven by a pursuit of excellence, we strive to enhance every aspect of our operations, ensuring optimal outcomes for our clients.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Ikoyi, Lagos

Job Summary

• The ideal candidate will handle customer communications, assist with orders and delivery follow-ups, resolve complaints, and ensure a smooth and positive customer experience across all communication channels.
• We are looking for a friendly, customer-focused, and service-oriented Customer Support Representative to manage customer enquiries and provide excellent customer service.

Key Responsibilities

• Monitor customer orders and provide updates on delivery status.
• Maintain professionalism, confidentiality, and compliance with company policies and procedures.
• Respond promptly and professionally to customer enquiries via telephone calls, WhatsApp, and social media platforms.
• Take responsibility for personal safety and the safety of co-workers.
• Handle customer complaints, feedback, and service issues professionally, escalating unresolved matters where necessary.
• Coordinate with sales, production, and delivery teams to ensure timely order fulfillment.
• Prepare and submit customer service reports as required.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Identify recurring customer concerns and recommend improvements to service delivery.
• Support customer engagement activities across social media and other communication channels.
• Maintain accurate records of customer enquiries, orders, complaints, and resolutions.
• Assist customers with product information, pricing, orders, payments, and delivery enquiries.
• Report unsafe acts and conditions and participate in applicable QHSE activities.
• Perform other duties as assigned by management.

Requirements

• Ability to work effectively in a fast-paced environment.
• 1–2 years of experience in customer service, customer support, sales support, or a related role will be an advantage.
• Basic computer literacy and familiarity with WhatsApp Business and social media platforms.
• Minimum of SSCE; OND or equivalent qualification will be an added advantage.
• Good organizational skills, attention to detail, and ability to multitask.
• Good customer relationship management and problem-solving skills.
• Willingness to work full-time, on-site in Ikoyi, Lagos.
• Willingness to reside in company-provided accommodation, where applicable.
• Knowledge of basic customer service procedures and food/beverage customer handling practices will be an advantage.
• Ability to remain calm, polite, and professional when handling customer complaints.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-first attitude.

Salary
N100,000 - N120,000 monthly. 

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.

Application Deadline: 7th November, 2026.