Senior Site Reliability Engineer II

Waystar develops cloud-based healthcare payments technology for providers. The Senior Site Reliability Engineer II improves the reliability, scalability, and performance of critical platforms through automation, observability, incident leadership, and cross-functional technical initiatives.

Responsibilities

• Design, implement, and optimize solutions that improve system reliability, scalability, and performance
• Define, measure, and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets
• Drive automation initiatives that reduce operational overhead and improve system stability
• Identify opportunities to enhance platform resilience and operational efficiency
• Serve as a technical lead during major production incidents and service disruptions
• Conduct thorough root cause analyses and implement long-term corrective actions
• Champion blameless postmortems and continuous improvement practices
• Develop and enhance incident response, recovery, and escalation processes
• Lead cross-functional reliability and infrastructure initiatives
• Mentor engineers and promote reliability best practices across teams
• Influence architectural decisions to ensure reliability and scalability are incorporated early in the development lifecycle
• Collaborate with software engineering teams to improve deployment pipelines, infrastructure, and system design
• Improve observability through metrics, logging, tracing, and alerting solutions
• Build and maintain dashboards, monitoring tools, and automated recovery mechanisms
• Continuously enhance system visibility, capacity planning, and operational readiness
• Evaluate and implement tools that improve reliability, performance, and developer productivity

Skills

• 7+ years of experience in Site Reliability Engineering (SRE), DevOps, Infrastructure Engineering, or a related field
• Deep expertise with cloud platforms such as AWS, GCP, and/or Azure
• Strong experience with Kubernetes and containerized environments
• Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation
• Strong knowledge of observability platforms, including Prometheus, Grafana, Splunk, or similar tools
• Experience designing, supporting, and troubleshooting distributed systems at scale
• Strong scripting or programming skills in Python, PowerShell, or similar languages
• Experience building and supporting CI/CD pipelines and automation frameworks
• Excellent communication, collaboration, and problem-solving skills
• Demonstrated ability to drive technical initiatives and influence across teams
• Active use of AI tools and technologies to improve productivity, innovation, and decision-making
• Experience leveraging AI solutions to automate workflows and streamline operational processes
• Curiosity and adaptability when evaluating emerging AI technologies and best practices
• Commitment to continuous learning and experimentation with evolving AI capabilities
• Experience supporting highly regulated or high-availability environments, such as healthcare, financial services, or other mission-critical industries
• Familiarity with chaos engineering, performance optimization, and capacity planning methodologies
• Software development experience with strong coding skills in Python, Go, Bash, or related languages
• Experience implementing self-healing systems and automated remediation strategies
• Background leading reliability initiatives in cloud-native environments

Benefits

• Bonus, if applicable
• Customizable benefits package: 3 medical plans with Health Saving Account company match
• For non-exempt team members: 3 weeks of paid time off starting, plus 13 paid holidays, including 2 personal floating holidays
• For exempt team members: flexible time off plus 13 paid holidays
• Paid parental leave, including maternity and paternity leave
• Education assistance opportunities
• Free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Company Overview

Company H1B Sponsorship