IT Field Technician (Union)

Role Purpose

The Field Technician is responsible for implementation, support, maintenance and inventory of infrastructure and hardware in the department portfolio, in line with the department’s objective of delivering highest quality services to multiple terminal facilities in a safe, efficient and cost effective manner.

Key Responsibilities

• Identifies and evaluates opportunities to gain efficiencies through automation. Lobbies for approval where appropriate (ROI), implementing solutions as approved.
• Performs functions associated with the design, development, installation, maintenance, and performance assessment of approved solutions.
• Performs or assists team members in monitoring and troubleshooting service performance problems.
• Collaborates with others to resolve issues; including external partners.
• Provides instruction, assistance, and guidance to other technicians as required.
• Performs required incidental and preventative maintenance on network attached equipment; updates necessary logs and completes reports.
• Coordinates clearing of trouble tickets with other groups and organizations.
• Ensures clear, concise and accurate documentation for infrastructure systems is maintained.
• Maintains limited spare hardware inventory.

Knowledge & Qualifications

• Minimum 2 years post-secondary relevant technical training.
• 3 years of equivalent experience within a technically challenging and diverse environment; ideally in an industrial setting.
• Software development and/or database management experience are considered desirable assets.
• Working knowledge of IT infrastructure including vehicle mounted data terminals, wireless networks, position detection, OCR and monitoring/alerting systems.
• Practical knowledge of automated system and network monitoring tools.
• Strong time management skills and the ability to complete activities within time constraints.
• Strong team orientation and ability to contribute to realization of team goals and customer satisfaction.
• Understanding of incident, change, and problem management processes.
• Must be willing to work day, evening or night hours, emergency call-outs, weekends and holidays as required.
• Fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.