Senior NOC Engineer

About Webbing 

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

Description

To provide Webbing NOC and Webbing customer technical support function accomplishment on time and with highest quality. Quickly and efficiently provide service performance with minimum impact on business processes and Customer solutions thereby maintaining maximum quality of service and availability.

Duties and responsibilities

• Be the contact person towards internal teams, customers and vendors in accordance with the guidelines indicated in the incident, event change and problem management processes.
• Capture,take ownership, steer and resolve customer requests, issues and incidents, and when needed - distribute tasks on the requests within the organization.
• Perform Monitoring / Surveillance of products, services and customer solutions within scope of the teams responsibility.
• Receive and handle requests from other departments for re-occurring maintenance tasks.
• Register/log all incident/event detials, determine category and priorities. Steer and resolve these incidents and events accordign to these priorities.
• Manage and resolve incidents/tasks/service requests according to SLA within the specified time and report to customers/vendors/suppliers and internal stakeholders on the progress of work and solutions.
• Assist manager with internal incident and event documentation and reporting.
• Process and manage all incoming incidents and cutomer technical requests with the aim to restore the service as soon as possible and to provide high quality services to customers.
• Manage advanced technical cases, handle the communications with other teams in Webbing to further the resolutions.
• Be responsible for handing and following up on Tasks, Events, Issues, Incidents and Problems for all provided services.
• Perform and manage new customer device technical onboarding.
• Be involved in and perform various advanced technical tasks related to new projects within the company.
• Assit manager in performing training, supervision and guidance over junior team members within the scope of teams resposibilities and duties.
• Regulary supplement team internal knowledge base as well as external knowledge documentation.
• Assist manager with team’s internal work organization, task distribution and assignment.
• Perform new internal team process evaluation and implementation according to managers guidance.
• Take ownership of urgent esalations and incident management outside of regular office hours and serve as backup resource for NOC manager during agreed - upon time frame on a monthly basis
• Upon manager request perform statistical analysis and report creation.
• To be accountable for own actions and decisions, as well as the quality and timely execution of duties in accordance with acceptable laws and regulations and company’s administrative orders.
• To be a communicative team member, helping collegues within the competence and knowledge.
• To be an ambitios and self-motivated person in order to solve complex problems with the attitude of ‘’tasks to be done professional and on time’’.
• To work in a multicultural environment, in close cooperation with customers, vendors and colleagues in Latvia and abroad.

Requirements 

• Specialization in IT/Telecommunications
• Higher education in IT, Telecommunications or similar education, it may be incomplete
• Additional technical knowledge is considered as an advantage
• Experience in similar job position / more than 2 year experience in NOC engineer role
• Experience working in international environment
• Fluent in English both spoken and written
• Excellent social skills, which also includes focusing on the provision services and solution finding

What we offer

• An exciting and challenging workplace with great skill and knowledge development opportunities.
• The opportunity to join a team of highly professional specialists in an international environment.
• The opportunity for professional development within a reputable international innovative and growing company.
• Salary level: 2,300-2,700 EUR gross + potential to earn additional for night shifts and public holidays.
• Social benefits
• 200 EURO monthly Wolt food allowance
• Medical insurance
• Free mobile services with Tele2
• Car parking spot
• Team events