Client Account Manager

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Experience: 8+ yrs

Location: New Delhi, Delhi, India, Jaipur, Rajasthan, India

As a Client Account Manager, you will be the primary liaison between our organization and key client accounts, driving long-term satisfaction and growth across diverse IT service offerings. You will own the account lifecycle, ensuring strategic alignment of solutions with client business objectives while elevating service delivery standards. Your role will involve proactive engagement, identifying upsell and cross-sell opportunities, and translating complex technical insights into actionable business value for stakeholders at all levels. By fostering trust and delivering measurable outcomes, you will help secure revenue targets and position the firm as a strategic partner in the client’s digital transformation journey.

Requirements

• Develop and maintain a deep understanding of client business models, objectives, and challenges to inform tailored IT service solutions.
• Manage end-to-end account lifecycle, from onboarding through renewal, ensuring seamless transitions across service teams.
• Negotiate contracts, pricing, and scope changes to optimize profitability while meeting client expectations.
• Act as the primary point of contact for all client escalations, coordinating cross-functional responses and resolving issues within SLA parameters.
• Conduct regular business reviews and performance reporting to senior client stakeholders, highlighting ROI and future opportunities.
• Identify and pursue upsell and cross-sell opportunities that align with client’s strategic roadmap.
• Collaborate with sales, delivery, and support teams to align resources, timelines, and deliverables to client priorities.
• Lead quarterly business planning sessions with clients to set goals, metrics, and success criteria.
• Monitor market trends, competitor activities, and emerging technologies to provide proactive insights to clients.
• Mentor junior account managers and share best practices to build a high-performing account management team.
• 8+ years of experience in account management within the IT services industry, preferably in a B2B environment.
• Proven track record of managing multi-million-rupee client portfolios and consistently achieving or exceeding revenue targets.
• Strong stakeholder management skills, with the ability to influence decision makers at C-suite and mid-management levels.
• Excellent communication, negotiation, and presentation skills in both English and Hindi.
• Deep knowledge of IT infrastructure, cloud, cybersecurity, and digital transformation initiatives.
• Demonstrated ability to translate complex technical solutions into business value propositions.
• Hands-on experience with CRM systems (e.g., Salesforce, HubSpot) and data-driven account analysis.
• Familiarity with change management processes and governance frameworks in enterprise settings.
• A proactive, results-oriented mindset with a passion for continuous learning and client success.
• Strong analytical and problem-solving skills, coupled with a collaborative leadership style that drives cross-functional teamwork.