Program Manager Patient Support Program

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: - ( - )

Experience: 7+ yrs

Location: Bangalore, Mumbai

As a Program Manager Patient Support Program, you will lead end-to-end execution of comprehensive patient assistance initiatives, ensuring seamless coordination across clinical, logistical, and regulatory domains. You will design scalable frameworks that integrate pharmacy operations, life sciences expertise, and microbiology insights to improve patient access to essential therapeutics. By partnering with cross-functional teams and external stakeholders, you will monitor program performance, address barriers, and drive continuous improvement. Your strategic vision and operational excellence will directly impact patient outcomes and organizational mission.

Requirements

• Design and implement patient support and assistance programs that align with company goals and regulatory requirements.
• Oversee pharmacy operations, including inventory management, dispensing protocols, and supply chain coordination for patient assistance products.
• Collaborate with life sciences teams to ensure product availability and clinical relevance across target indications.
• Lead microbiology quality assurance initiatives to maintain product safety and efficacy throughout the program lifecycle.
• Develop and maintain strong relationships with healthcare providers, patients, and payer partners to increase program reach and efficacy.
• Monitor program KPIs, analyze data, and generate insights to guide continuous improvement and cost optimization.
• Ensure compliance with all applicable local and international regulations, including data privacy and reporting standards.
• Conduct risk assessments, develop mitigation plans, and lead cross-functional teams to resolve complex program challenges.
• Provide regular reports to senior leadership on program performance, outcomes, and strategic recommendations.
• Mentor and coach program staff, fostering a culture of collaboration, innovation, and patient-centric focus.
• 7+ years of experience managing patient support or assistance programs in a pharmaceutical or biotechnology environment.
• Proven expertise in pharmacy operations, including inventory, dispensing, and regulatory compliance.
• Deep understanding of life sciences product development, clinical trial support, and therapeutic area knowledge.
• Strong background in microbiology, quality control, and ensuring product safety across supply chains.
• Demonstrated ability to analyze complex data sets, extract actionable insights, and drive evidence-based decision making.
• Excellent communication and stakeholder management skills, with a track record of building productive partnerships.
• Experience leading cross-functional teams and managing projects with multiple stakeholders and tight deadlines.
• Proactive problem-solving mindset and ability to navigate ambiguity in fast-paced environments.
• Strong organizational skills and attention to detail, ensuring compliance with regulatory and internal standards.
• Passion for improving patient access and a commitment to delivering high-quality, patient-centered solutions.