Associate Loan Servicing Representative

About this role:

Wells Fargo is seeking an Associate Loan Servicing Representative.

If you enjoy helping customers and solving problems, this role offers an opportunity to build your career in loan servicing while making a meaningful impact. You will support day-to-day loan servicing activities, assist with customer inquiries, and help ensure accurate and timely processing of transactions. Working with a collaborative team, you will gain valuable industry knowledge, contribute to process improvements, and play an important role in delivering a positive customer experience while supporting operational excellence and risk management across the business.

In this role, you will:

• Support a variety of loan servicing activities, including reviewing loan disbursement requests, processing transactions, preparing loan-related documentation, and completing routine servicing tasks.
• Review, research, and process loan servicing transactions while following established procedures and quality standards.
• Respond to customer and business partner inquiries by phone and email, providing timely support for loan servicing requests and questions.
• Identify opportunities to improve day-to-day processes and escalate complex issues to experienced team members when appropriate.
• Work closely with internal teams, customers, vendors, and title companies to support loan servicing operations and ensure a positive customer experience.
• Receive guidance from supervisors, follow established procedures, and build knowledge of loan servicing processes and requirements.

Required Qualifications:

• 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Basic understanding of loan servicing processes, transactions, or customer support activities.
• Strong attention to detail with the ability to accurately review, process, and maintain records.
• Effective verbal and written communication skills with customers, vendors, and business partners.

Desired Qualifications:

• Working knowledge of Microsoft Office applications, including Excel.

Job Expectations:

• Flexibility to work across shifts based on business requirements.
• Willingness to work in a hybrid environment, balancing both in-office and remote work arrangements.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.