Principal Engineer - Collaboration

About this role:

Wells Fargo is seeking a highly experienced Workplace Technology Collaboration Principal Engineer to lead the strategy, architecture, engineering, and operational excellence of enterprise collaboration and voice technologies. This role will serve as a senior technical leader responsible for the design, implementation, and lifecycle management of enterprise voice solutions, trader communications environments, Microsoft 365 collaboration platforms, and cloud-based collaboration services.

The ideal candidate will possess deep expertise in Trader Voice/IPPC platforms, and Cloud9 trader communication technologies, Microsoft 365 (Teams, Exchange Online, SharePoint Online, OneDrive, Entra ID) technologies, with a proven ability to deliver highly available, secure, and compliant collaboration services within a regulated financial services environment.

This position partners closely with Infrastructure, Security, Networking, Compliance, Trading, Operations, and Workplace Technology teams to ensure a best-in-class end-user experience while supporting business-critical communications.

In this role, you will:

• Serve as the senior technical leader for enterprise voice, trader communications, and collaboration technologies. This role is primarily responsible for the strategy, architecture, engineering, and operational excellence of Trader Voice, IPPC, Cloud9, enterprise telephony, SIP/VoIP infrastructure, voice recording, and communications compliance platforms that support business-critical communications across trading and front-office environments.

• In addition to voice technologies, this role provides technical leadership for the broader collaboration ecosystem, including Microsoft Teams, Teams Phone, Exchange Online, SharePoint Online, OneDrive, Entra ID, and Microsoft 365 services. The Principal Engineer will define technology roadmaps, establish engineering standards, drive modernization initiatives, and ensure collaboration and communication platforms remain secure, resilient, compliant, and highly available.

• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline.
• 5+ years of experience in enterprise collaboration, unified communications, or workplace technology engineering.
• 2+ years supporting financial services, capital markets, or trading environments.
• Expert-level knowledge of VOIP and trader voice platforms.
• Deep expertise in:
  • Hands-on experience with Cloud9 trader communications platforms.
  • Trader Voice platforms
  • IPPC technologies
  • SIP and VoIP protocols
  • Voice recording solutions
  • Communications compliance systems
• Strong experience with:
  • Microsoft Teams
  • Teams Phone
  • Exchange Online
  • SharePoint Online
  • Entra ID
  • Enterprise telephony and voice technologies
• Expert-level knowledge of Microsoft 365 collaboration technologies.
• Advanced experience with PowerShell automation and Microsoft Graph APIs.

Desired Qualifications:

Experience within large global financial institutions.

Experience with:

• Cloud 9
• IPC
• AudioCodes
• Ribbon SBCs
• Direct Routing
• Experience with Microsoft Azure and cloud-native services.
• Familiarity with ITIL, Agile, and DevOps practices.
• Knowledge of regulatory and compliance requirements related to communications retention and recording.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.