Systems Operations Engineer - Cloud Ops

About this role:

Wells Fargo is seeking a Systems Operations Engineer - Cloud Ops.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related technical field.
• Experience operating applications across OCP, GCP and Azure in a regulated, highly controlled enterprise environment.
• Experience with CI/CD and deployment platforms such as Git, GitHub, Jenkins, Harness, Azure DevOps or equivalent tools.
• Experience with ServiceNow, Jira and Confluence for incident, problem, change, work tracking and operational documentation.
• Knowledge of SLI/SLO practices, error budgets, capacity planning, performance engineering, backup, disaster recovery and resiliency testing.
• Experience creating reusable automation, self-healing or event-driven remediation for repeat operational failure patterns.
• Familiarity with AIOps capabilities such as anomaly detection, event correlation, alert enrichment and automated incident response.
• Relevant certifications such as Red Hat Certified System Administrator/Engineer, Certified Kubernetes Administrator, Google Associate Cloud Engineer or Microsoft Azure Administrator Associate.
• Provide L2 production support for cloud-hosted applications and platforms, including OpenShift Container Platform (OCP), Kubernetes-based workloads, GCP, Azure and related hybrid-cloud dependencies.·
• Monitor application and infrastructure health using Splunk, Grafana, ThousandEyes, SPLOC-style synthetic and service-level alerts, and cloud-native monitoring; validate signal quality and tune noisy or false-positive alerts.·
• Triage and resolve incidents involving pod restarts, CPU or memory saturation, failed mounts, network latency, storage, service errors, health-check failures, batch or CronJob failures, and application availability issues.·
• Coordinate major and high-priority incidents across application development, platform engineering, storage, network, database, security and vendor teams; maintain clear technical updates, shift handoffs and escalation paths.·
• Perform root-cause analysis and problem management for recurring issues; create or manage problem records, identify corrective actions, track remediation to closure and verify that fixes prevent recurrence.·
• Support approved production changes, releases and deployments by validating readiness, implementation steps, rollback plans, monitoring coverage and post-change health checks.·
• Execute operational actions such as pod restart or scaling, job restart, controlled failover, certificate validation, access verification and platform health checks in accordance with approved runbooks and change controls.·
• Develop and maintain dashboards, alerts, health checks, runbooks, standard operating procedures and knowledge articles that improve first-time resolution and consistent 24x7 support.·
• Automate repetitive operational tasks such as environment validation, log collection, health checks, alert enrichment, job recovery and common remediation using Python, PowerShell, Shell, Ansible or approved enterprise automation platforms.·
• Participate in operational readiness and non-functional requirement reviews covering observability, logging, alerting, access, capacity, performance, backup, disaster recovery, resiliency and support-model readiness.·
• Partner with SRE and Cloud COE teams to define and track service-level indicators, service-level objectives, availability, MTTR, incident recurrence, alert quality and automation coverage.· Contribute to shift-left and self-healing improvements by documenting exact operational commands, safeguards, test evidence and failure conditions for candidate automation use cases.· Support knowledge transfer, cross-training and shift coverage; provide concise handovers of open incidents, risks, pending actions and ownership.

Job Expectations:

• Hybrid work expectation: work from the office three days per week at an approved location, aligned to team and business needs.
• Ability to support assigned shifts, after-hours changes, production events, on-call rotations and weekend coverage when required.
• Follow all applicable information security, change-management, access-management, risk and regulatory requirements.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.