Senior Analyst - Operations Analytics

Overview of role:

The Senior Analyst, Operational Performance Analytics is responsible for developing high-quality analysis, reporting, and insights that support the airline’s operational performance objectives.

Working under the leadership of the Senior Manager, this role plays a critical hands-on function in transforming operational data into actionable intelligence that improves reliability, efficiency, and guest experience across the network. Partnering with stakeholders across operations, network planning, and guest experience, the Senior Analyst supports performance monitoring, investigates operational issues, and contributes to initiatives aimed at improving on-time performance, aircraft utilization, turnaround execution, and overall operational resilience.

Key deliverables include:

Reporting & data management:

Develop and maintain operational reports, dashboards, and data extracts that provide accurate and timely visibility into performance metrics.

Ensure data integrity and consistency across reporting outputs and proactively identify opportunities to enhance reporting efficiency and usability.

Performance analysis & insights:

Conduct detailed analysis of operational performance, including delays, disruptions, turnaround execution, and asset utilization.

Identify trends, anomalies, and key performance drivers, and translate findings into clear, actionable insights for operational stakeholders.

Drive investigations into operational performance issues by conducting structured root cause analysis.

Work with cross-functional teams to understand drivers of delays and inefficiencies and contribute to the development of data-driven recommendations to improve operational execution.

Strategic initiatives:

Support ongoing operational and strategic initiatives by contributing analysis, modeling, and scenario evaluation.

Assist in assessing the impact of operational changes, schedule adjustments, and performance improvement efforts.

Stakeholder partnership:

Collaborate with front-line and mid to senior-level operational leaders to business needs and provide analytical support.

Present findings in a clear and concise manner, tailoring outputs to the audience and ensuring insights are practical and actionable.

Continuous improvement:

Continuously seek opportunities to improve analytical methodologies, reporting tools, and data processes.

Stay current with best practices in data analysis and visualization, and contribute to building a strong, insight-driven culture within the operations analytics team.

Experience and qualifications:

6+ years of experience in program or project management, preferably in analytics, guest experience, operations, or a service-oriented industry.

Advanced Excel and Power BI experience required

Proficiency in SQL and Python considered an asset; Lean Six Sigma exposure preferred

Proven track record of working in cross-functional initiatives that span multiple departments and collaborating effectively across teams.

Experienced in fast-paced, matrixed environments with competing priorities and diverse stakeholders.

Strong change management and transformation skills, with experience guiding teams through adoption and process improvement.

Familiarity with guest experience strategies, service design, or airline operations is a strong asset.

Knowledge and proficiency in journey mapping and guest experience mapping tools

Strategic and operational thinker, able to balance long-term planning with short-term execution.

Familiarity with aviation regulatory environments is an asset.

Exceptional analytical, organizational, and decision-making abilities.

High integrity and commitment to delivering quality, pragmatic results