Sr. Community Manager

Job Summary:

This position is responsible for the day-to-day operations of a 420 unit high-rise. We are seeking a highly skilled and experienced Senior Property Manager with a strong background in lease up management. The ideal candidate will have a proven track record of successfully overseeing the leasing process for new properties, ensuring high occupancy rates, and maximizing revenue. The position will assume fiduciary responsibility, ensure properties are operating in line with the ownership’s goals and objectives, and nurture strong relationships with clients, residents , and vendors.

How does Westminster support its team members? Each eligible team member has the opportunity to:

$2k relocation bonus

Live on-site and take advantage of our employee apartment discount

Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment

Receive $1,000 in contributions to the HSA medical plan for each employee who enrolls

Obtain assistance for student loans as well as tuition reimbursement

401k Match-50% of the first 7%

Short-Term and Long-Term Disability

Paid Life Insurance

Paid Time Off and more!

Responsibilities:

Develop and implement comprehensive lease up strategies for newly developed properties.

Conduct market research to identify target demographics and refine marketing efforts accordingly.

Collaborate with marketing teams to create effective advertising campaigns.

Oversee the entire leasing process, from prospect identification to lease signing.

Implement effective outreach and networking strategies to attract qualified residents.

Conduct property tours and showcase the unique features and benefits of the property.

Stay informed about local market trends, competitor activities, and demographic shifts.

Analyze market data to make informed decisions on rental rates, concessions, and lease terms.

Lead and manage a team of leasing professionals, ensuring they are equipped with the necessary skills to meet leasing goals.

Provide ongoing training and support to enhance team performance.

Foster positive relationships with residents, addressing concerns promptly and ensuring high levels of tenant satisfaction. Ensure compliance with local, state, and federal regulations related to property management and leasing.

Monitor and analyze financial performance, identifying areas for improvement and cost-saving opportunities.

Develop and manage budgets for properties, ensuring financial performance aligns with market standards.

Implement effective cost-control measures while maintaining a premium level of service.

Foster a culture of excellence, attention to detail, and commitment to client satisfaction.

Develop, write and implement a sales and marketing plan that effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.

Implement or direct implementation of all policies and procedures as outlined in the company policies and procedures manual. Ensure compliance by employees supervised as necessary.

Ensure that all physical aspects of the property are at all times fully functional and in an attractive condition, and that all vacant units are kept ready for occupancy. Inspect grounds, building and apartment units on a regular basis. These functions must be consistent with the goals and objectives of the property owner.

Identify and implement creative programs to increase the property's value and improve services to residents.

Understand, analyze and evaluate monthly financial statements and write the property owner's report in a clear, concise form.

Adhere to the company's safety programs, policies and procedures. Promote safe work practices among on-site staff consistent with policies in the Westminster Management Safety Manual.

Ensure all required weekly, monthly and quarterly reports are completed accurately and in a timely manner.

Train and motivate staff to lease apartments by showing the models and/or available units and aggressively sell the products and services of the property to which they are assigned.

Be able, as necessary, to deliver resident gifts, inspect units on a move-in day to ensure units are ready and assist with planning and hosting of resident functions.

Manage the property lease renewal program. Maximize resident renewals. It is a goal of the Property Manager to have no month-to month residents.

Maintain thorough product knowledge of own property and that of major competition through site visits and tours as well as telephone surveys. Prepare marketing data reports as required.

As necessary, prepare all lease related paperwork in an accurate and timely manner. Be able to explain all lease documents to new and existing residents. Ensure all documents are completed prior to resident move-in.

Follow established policy and procedures in the qualification, screening and acceptance of applicants for residency.

Identify and analyze problems and potential problems. Develop and implement decisions that help the property achieve the owner's objectives and that are consistent with management company's policies and procedures.

Plan and organize present and forecast workloads.

Effectively disseminate all information and instructions necessary for others, including supervisors, peers and subordinates to do their work. Advise employees on a regular basis how they are performing their specific job.

Be observant for any problem that could be a hazard or potentially dangerous situation for residents, staff, guests and the public. This includes condition of pool gates, fencing, lighting, trip hazards, etc.

Qualifications:

Minimum of 5 years of experience in property management, with a focus on lease up activities.

Proven success in achieving high occupancy rates and meeting leasing goals.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

In-depth knowledge of local real estate markets and leasing trends.

Exceptional interpersonal and communication skills with a client-centric approach.

Strong financial acumen and experience managing luxury property budgets.

Requires knowledge of on-site maintenance requirements including dealing with vendors and contractors.

Yardi and/or other management software knowledge highly preferred

Ability to walk up 3 flights of stairs, multiple times a day, 5,000 steps/day including in inclement weather.

General knowledge of Microsoft Windows based PCs..

High Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint.

Experience with collaboration apps including Teams, Zoom & WebEx.

Experience with Apple iOS devices.