Shipping Coordinator

White Rabbit Japan is working to elevate e-commerce between Japanese sellers and overseas buyers. At the core of this effort are our Japan Rabbit and Blackship products. Japan Rabbit makes buying from Japan hassle-free for thousands of people and businesses worldwide. Blackship makes forwarding packages from Japan faster and easier for businesses and individuals.

Are you a born problem-solver craving an exciting job in a fast-paced environment? Join our team as a talented Shipping Coordinator, where you'll create and implement innovative transportation solutions for both internal and external customers. Dive into a dynamic role working with various departments, clients, and carriers to ensure every export shipment is delivered on time and in the most efficient, cost-effective way. We value every team member's dedication to exceptional customer service.

Key Responsibilities

• Handling day-to-day shipping ops, including confirming shipping information and preparing necessary documents for special packages.

• Assess and resolve any issues during the dispatching and delivery of packages.

• Provide accurate information regarding shipment procedures, including prohibited items and HS codes, to both internal and external stakeholders.

• Contact our couriers by phone and email to confirm information such as shipping status, export availability, and initiating claims.

• Coordinate return shipments and handle damage and lost claims.

• Build strong relationships with stakeholders to accomplish smooth work and procedures.

• Work to improve the logistics process by negotiating with suppliers and customers, increasing efficiency, reducing unnecessary steps, and creating innovative solutions for logistical issues.

• Maintain detailed and accurate logistics data for daily, weekly, and quarterly reports including usage metrics, customer issues and resolutions, training records, work logs, and schedule documentation.

• Provide comprehensive logistical support daily for outbound shipments, including verifying smooth procedures and overseeing quality assurance.

• Create policies, risk management programs, and supply chain processes as needed to increase logistical efficiency and cost-effectiveness.

• Create work instructions and update existing ones to share knowledge and procedures with our team.

If you meet these qualifications and are excited about the opportunity to join our diverse and fast-growing team, we encourage you to submit your application. We look forward to learning more about your skills and experience.

Minimum Qualifications

• Exceptional communication skills, both verbal and written, with the ability to effectively interact with colleagues and stakeholders at all levels

• Native or Near-native Japanese (JLPT N1 level preferred)

• Strong self-management abilities, capable of prioritizing tasks and delivering results consistently in a fast-paced environment

• Excellent problem-solving abilities along with effective negotiation skills.

• Basic proficiency with MS Office Word, Excel, PowerPoint or Google Docs, Sheets, and Notion

• Demonstrates outstanding time management skills by effectively prioritizing tasks, organizing workflows, and setting realistic deadlines.

Preferred Qualifications

• 2-3 years of relevant experience in a similar field

• Strong customer service capabilities

• Ability to build strong relationships and collaborate effectively with both internal and external stakeholders

• Experience processing shipments using DHL and FedEx software

• Knowledge of international shipment standards for global operations

• Commitment to ongoing professional development

About White Rabbit Japan

White Rabbit Japan is a fast-growing, innovative company dedicated to revolutionizing how people buy from Japan. As part of our dynamic team, you'll enjoy a flexible, impact-driven culture and the opportunity to make a global difference. Explore our open positions and embark on an exciting journey with us!

Founded in 2003