Project Manager / Account Manager

🚀 We're looking for a Project Manager / Account Manager!We are looking for a proactive and client-oriented Project Manager / Account Manager to join our team and become the key point of coordination between our clients and QA teams.
This is a hybrid role that combines Project Management and Account Management responsibilities. You will lead one core project, coordinating the work of manual and automation QA teams, while also maintaining relationships with several additional clients and ensuring they receive outstanding service.

REQUIREMENTS:
6+ months of commercial experience as a Project Manager, Account Manager, or in a hybrid PM/AM role.
Experience managing teams and coordinating multiple projects or clients simultaneously.
Upper-Intermediate/Advanced English (C1+) with the ability to communicate confidently and negotiate with international clients – MUST.
Strong communication, stakeholder management, and negotiation skills.
Ability to prioritize tasks, manage workloads, and ensure timely delivery.
Solid understanding of SDLC, software development methodologies, and project management fundamentals.
Strong ownership, responsibility, problem-solving skills, and the ability to stay organized under pressure.
Nice to have:
Experience working with QA teams or within software testing projects.
Experience in IT consulting or service-based companies.
Hands-on experience with CRM systems and project/task management tools.
Experience identifying upsell opportunities and expanding long-term client partnerships.
RESPONSIBILITIES:
Manage one core project, coordinating manual and automation QA teams.
Plan and allocate team resources across projects to ensure efficient delivery.
Communicate with clients regarding project progress, priorities, and current activities.
Prioritize and manage project backlogs together with the team.
Ensure timely delivery and maintain high-quality project outcomes.
Build and maintain long-term relationships with existing clients.
Handle client requests and ensure agreed commitments are fulfilled.
Monitor client satisfaction, collect feedback, and proactively resolve issues.
Identify opportunities to expand cooperation and support business growth through upsell initiatives.
WHAT WE OFFER:
Full-time remote position with stability and career growth opportunities.
Ukrainian holidays off, plus paid vacation and sick leave.
Compensation for English courses and sports activities.
Access to an in-house English-speaking club.
Accounting support and a proactive work environment.
Engaging corporate events and team-building activities.
Opportunity to work with international clients from the UK, USA, and EU.
Friendly, supportive team with the freedom to take ownership and make an impact.
How to Apply:
If you are enthusiastic about quality assurance and eager to contribute to a dynamic team, we would love to hear from you! Please submit your resume, highlighting your relevant experience and explaining why you would be a great fit for this position.