QA/QC Manager

Position Overview:

The QA/QC Manager is responsible for leading Wikoff’s Quality Management System and quality control operations across all manufacturing plants and U.S. sites. This role ensures products, processes, laboratories, and quality records consistently meet internal standards, customer specifications, ISO 9001 requirements, and applicable regulatory obligations. The QA/QC Manager leads QC Team Leaders and QC Technicians across the network, drives standardization of testing and product release practices, and strengthens quality performance through effective audits, corrective actions, training, and continuous improvement.

Key Responsibilities:

Own, maintain, and continuously improve Wikoff’s Quality Management System in alignment with ISO 9001 requirements

Lead internal audits, external audit preparation, Management Review, corrective actions, and ongoing audit readiness

Manage QC Team Leaders and QC Technicians across manufacturing plants and U.S. sites

Standardize laboratory practices, test methods, equipment requirements, documentation, and product release controls across the network

Oversee customer complaints, internal non-conformances, root cause investigations, and corrective and preventive actions

Establish clear controls for product testing, approval, release, hold, rework, rejection, and deviation management

Monitor quality KPIs, identify recurring trends, and implement corrective actions to improve product and process performance

Partner with Manufacturing, R&D, Technical Services, Customer Success, Procurement, and Supply Chain to resolve quality issues and prevent recurrence

Develop QC competency standards, training requirements, cross-training plans, and succession coverage across all locations

Ensure laboratory equipment is properly calibrated, maintained, documented, and fit for purpose

Key Deliverables:

ISO 9001 certification maintained with consistent audit readiness across the organization

Standardized QMS processes, laboratory practices, testing methods, and product release controls implemented across all sites

Improved first-pass quality and year-over-year reduction in customer complaints, internal non-conformances, rework, and quality-related waste

Corrective actions, audit findings, and customer complaint investigations completed within established timelines

Quality KPIs and reporting dashboard implemented with clear site-level accountability and escalation

QC competency, qualification, cross-training, and succession plans established across the network

Accurate, compliant, and audit-ready quality and laboratory documentation maintained across all locations

Reporting Structure:

Reports To: Director of Operations Services

Direct Reports: QC Team Leaders, QC Technicians and Quality Support Personnel

Educational Requirements:

Bachelor’s degree in Chemistry, Chemical Engineering, Quality Management, Engineering, or related technical field required

ISO 9001 Lead Auditor or Internal Auditor certification strongly preferred

Quality certification such as CQE, CMQ/OE, Lean Six Sigma, or equivalent preferred

Required Experience:

7–10 years of progressive quality assurance or quality control experience within a manufacturing environment

3–5 years of experience leading quality teams, laboratories, or multi-site QC operations

Strong working knowledge of ISO 9001, quality management systems, auditing, corrective action, and Management Review requirements

Experience managing customer complaints, non-conformances, root cause investigations, CAPA, and quality improvement activities

Experience standardizing laboratory testing, calibration, product specifications, documentation, and release controls

Manufacturing experience within inks, coatings, chemicals, specialty materials, or another batch-processing environment strongly preferred

Proven ability to lead distributed teams and influence plant and site leadership across multiple locations

Strong analytical, communication, problem-solving, and performance management skills

Ability to travel regularly across Wikoff manufacturing plants and U.S. sites