Assistant General Manager

PURPOSE STATEMENT

The General Assistant Manager is responsible for assisting the General Manager with managing and maintaining the smooth operation of the camp. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the Group and Camp standards.

Key Responsibilities

• Support the day-to-day management of camp operations.
• Ensure exceptional guest service and hospitality standards.
• Assist with staff supervision, training, and performance management.
• Support financial administration, stock control, and reporting.
• Ensure compliance with health, safety, environmental, and labour requirements.
• Assume General Manager responsibilities in the GM's absence.

Key Requirements

• 3-5 years' hospitality or lodge management experience.
• Strong leadership, people management, and communication skills.
• Financial, administrative, and operational management experience.
• Computer literate (Microsoft Office Suite).
• Valid driver's license.
• Passion for conservation and sustainable tourism.
• Ability to thrive in a remote wilderness environment.

ATTRIBUTES

• Delegation skills
• Management of people especially a diverse workforce
• Deal with people in a manner which shows sensitivity, tact and professionalism
• Quality and Health and Safety Awareness
• Well motivated and enthusiastic individual who works well in a team environment
• Responsible/accountable/punctual