software technical support analyst

winni.app · 9 days ago
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Salary
$26k per year
Location
Hybrid (Winnipeg, Canada)
Employment
Full-Time

First seen by Alion on Oct 20, 2026.

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winni.app

winni.app · Winnipeg · UTC-06:00
Responsibilities Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
2 years to less than 3 years
  • College/CEGEP
  • Computer science
  • Computer technology/computer systems technology
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