Advanced ServiceNow Engineer

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused,personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Promote from within culture

Why join this team?

• This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business
• We hold ourselves accountable to high standards, share wins, operate ethically, and have fun

Position Overview

ServiceNow is a critical enterprise system for Wintrust and the heartbeat of the IT organization.

The Advanced ServiceNow Engineer is primarily responsible for the design, architecture, development, and maintenance of ServiceNow applications, including requirements analysis, configuration changes, customizations, security definition and workflow. Converts system requirements into logical program designs, code modules and stable application systems.

As one of the core full-time members of a team, Advanced ServiceNow Engineers are expected to collaborate and coordinate with offshore teams and contract team resources. While this is not a supervisor role, incumbents are responsible for ensuring code written by external vendor development resources is meeting company architectural standards and design patterns. As such, this individual plays a major role in vendor and project management

What You’ll Do

• Responsible for technical development, implementation, administration and support of the ServiceNow platform. Participate in the development and deployment of new features to support business initiatives, playing a leading role in the design of new/improved interfaces and functions within the platform.

• Develop new applications, integrations and functionality for ServiceNow. Develop and document functional specifications.

• Works with other Software Engineers to write and review technical specifications as required, meeting the objectives of functional specifications. Specifically, identifying specific interfaces, methods, parameters, procedures or functions as required.

• Participates in peer Code Review/Pair-Programming Sessions.

• Provide application design expertise for application development, database design and maintenance, software architecture, software development lifecycle management and application monitoring for the relevant platform(s). Help architect efficient and scalable software solutions for business application platforms.

• Responsible for the software release management of team projects including packaging for deployment and working with Configuration Management for the release of, and integration of released applications into open web projects.

• Convert system requirements into logical program designs, code modules and stable application systems. Develops technical design documents for software solutions independently

Qualifications

• 3+ years experience working with ServiceNow in a technical capacity
• Advanced level knowledge and experience with at least two of these ServiceNow capabilities:
  • ServiceNow IT Service Management
    • Incident Management, Request Management, Problem Management, Knowledge Management and Change Management
  • ServiceNow Strategic Portfolio Management (SPM)
  • ServiceNow IT Asset Management (Hardware and Software Asset Management)
  • ServiceNow Security Operations (Vulnerability Response and Security Incident Response)
  • ServiceNow Configuration Management (CMDB), Discovery, and Service Mapping
  • Technical expertise and knowledge of software and application development
• At least 1 ServiceNow Certification
• Bachelor’s degree in computer science or related disciplines, or equivalent work experience

Benefits

Medical Insurance

• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Compensation

The estimated salary range for this role is $85,000.00 - $110,000.00, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.