ACCOUNT QUALITY MANAGER L2(CONTRACT)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

SR Skills : Delivery Management

SR Location : Pune

SR Band : Group C1

Roles & Responsibilities:

• Oversee day-to-day operations of Datacentre support teams, including Wintel, Linux, Backup, and Storage tracks.
• Closely work with Team Leads and Senior SMEs for validating Cloud and Infrastructure Support.
• Drive solution validation with the help of Tower Leads across Cloud and Infrastructure services such as AD, Datacentre, Cloud, Wintel, Tools, Security etc.
• Identify key learnings from past executions and propose required mitigations in the new bids.
• Ensure compliance with SLAs and KPIs, maintaining 100% adherence to service quality standards.
• Conduct regular service reviews, including Monthly Service Reviews (MSR).
• Track operational metrics, risk indicators, and compliance data for informed decision-making.
• Identify operational and contractual risks during bid stages and propose mitigation options.
• Collaborate with multiple stakeholders to mitigate identified risks and effectively manage the discussions.
• Collaborate with Finance, Legal, Quality, HR and other functions as and when needed to resolve risks.
• End to end ownership of risk register management - logging risks, tracking, follow-up, escalation as per escalation matrix and closure.
• Wipro PM or DM Certified and with clear understanding of WiproOne system and backend billing processes

Skills Required:

• 8-10 years of experience in IT service delivery, preferably in core application support management.

• Should have 15+ years of IT experience.
• Must have 8+ years of experience in CIS Cloud and Infrastructure with AI exposure

• Good insight into Datacentre tracks and technology such as Windows Server, Hyper-V HCI, Storage, VMware, AD, Unix, Azure Cloud, Wintel, Tools, Security etc.
• Good knowledge of Datacentre Hardware & Software sizing and effort sizing
• Good Communication skills, able to articulate key messages very clearly.
• Strong analytical and problem-solving skills.
• Strong in Risk management using excel spreadsheets.
• Good understanding of SLA/KPI framework and finance.
• Applicable Career Bands for the Role: C1/C2

Mandatory Skills: Delivery Management

.Experience: 8-10 Years

.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.