TRANSFORMATION MANAGER L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to support delivery leadership teams by ensuring smooth delivery of products and platforms on technical front.

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Do

• Provide technical assurance for all high value products and platforms to clients
  • Define the scope of technical delivery with the client in the agreement to upkeep the revenue & reputation of Wipro
  • Ensure successful delivery of critical projects within the organization by mitigating all the business and technology related risks.
  • Ensure successful software or application release; quality assurance, technical documentation, technical operations, training and technical support
  • Create and maintain a project plan that tracks the completion and delivery of all IT milestones, including development, quality assurance, documentation, and deployment
  • Highlight issues through Early Warning System to resolve any escalations proactively
  • Highlight all the financial, technical, functional risks which are foreseen before the start of the project and escalate it to the delivery teams to bridge the gaps
  • Provide timely technical assistance on client escalations within TAT
  • Support the external audit requirements related to product and platform processes
  • Review the master of service agreement terms with respect to technical implementation, the milestones to be achieved & its impact along with termination clauses
  • Provide Technical Solution which enables root cause and analyses system performance, along with highlighting solutions in low areas and work alongside to create performance management plan
  • Understand the legal terms in technical aspects to bridge contractual gaps in contracts
  • Ensure that technically & techno-commercially all contractual and projectgaps are closed

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Deliver

No

Performance Parameter

Measure

1

Technical Delivery Assurance

# of escalations resolved within TAT, minimum process exception, CSAT score, count of met /not met against project delivery plans

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Mandatory Skills: Project Management

.Experience: 8-10 Years

.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.