Call Centre Operator

Обязанности

• To manage large volumes of inbound calls in a timely manner.
• To identify customers’ needs and, depending on this, clarify information or provide consultation.
• To follow communication scripts when handling different topics.
• To manage and guide customers through difficult calls or issues, researching each issue and providing solutions.
• To keep records of all conversations in the WIUT Call Centre database and Bitrix comprehensively.
• To make outbound calls to customers when needed.
• To undertake any other duties within his/her competence as assigned by the Call Centre Coordinator, Customer Relations Manager, or Head of the Information and Customer Services Department.

Требования

• An undergraduate degree or an incomplete (expected) undergraduate degree from WIUT (any degree programme).

Условия

Working hours:

40 hours per week, 5/2

Our benefits:

• Medical Insurance - quality healthcare coverage.
• 13th Salary Bonus - An additional financial reward at the end of the academic year (special eligibility conditions apply).
• Free Access to Art Clubs - Engage in creative expression through Vocal, Dance, and Drama clubs at no cost.
• Complimentary Use of Sport Facilities - Enjoy free access to the gym, as well as yoga lessons to promote a healthy lifestyle.
• Tuition Assistance - WIUT offers various tuition reduction schemes for eligible employees and their family members, supporting their educational aspirations and others.