Residential Operations Manager
Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 26, 2026. WM scores A on the Alion truth index.
Why WM Canada?
People are the driving force behind everything we do.
From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.
Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.
We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.
More than a job. A career you can count on.
At WM Canada, our frontline employees keep communities moving every day.
Whether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one another.
What matters most to our frontline employees
Reliable, year-round work
Work in an essential industry that communities depend on every day.
Competitive pay and benefits
Earn a strong living with access to benefits, retirement programs and opportunities for additional earnings.
Work that fits your life
Build a long-term career while making time for family, friends and the priorities that matter most.
Safety comes first
We invest in training, equipment and processes designed to help employees work safely every day.
Real opportunities to grow
Many of our supervisors, managers and operational leaders started in frontline roles.
Modern equipment and technology
Work with well-maintained equipment and tools that help you do your job safely and efficiently.
Why people stay
- Stable employment
- Team-oriented culture
- Opportunities to advance
- Strong commitment to safety
- Modern equipment and technology
- Pride in serving local communities
Join a team that's building stronger communities every day.
I. Job Summary
This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.
II. Essential Duties and Responsibilities
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance
- Focus on understanding and progress of frontline employee career goals
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
- Actively practice and seek feedback on coaching conversations.
- Lead by example to ensure safety practices are paramount with each employee and
- Teaching and developing an understanding of the WM Way
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
III. Qualifications
A. Required Qualifications
- Associate's Degree (accredited) or in lieu of a degree,
- High School Diploma (accredited) and two (2) years of relevant work experience.
- Must be at least 18 years of age and
- Legally eligible to work in the country where the position is located
- Driver's License Valid Driver's License Upon Hire
B. Preferred Qualifications
- Successful completion of the WM Operations Manager Trainee program
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Pay: The expected base pay range for this on-site position is $80.000,00-$95.000,00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.