Microsoft 365 Specialist

• Manage Exchange Online mailboxes, shared mailboxes, distribution groups, and mail flow and transport rules.

• Administer SharePoint and OneDrive sites, storage quotas, external sharing controls, and permission structures.

• Handle Entra ID identity tasks, group governance, conditional access support, and periodic access reviews.

• Manage license assignment and optimization, and execute tenant configuration changes through the change process.

• Apply retention, data protection, sensitivity labelling, and compliance policies across M365 workloads.

• Monitor service health, respond to incidents, and communicate impact and workarounds to affected users.

• Investigate mail delivery, spam, and phishing reports in partnership with the security team.

• Support migrations and tenant changes, including mailbox moves, site provisioning, and data reorganization.

• Run eDiscovery, legal hold, and audit-log requests raised by compliance, HR, or legal stakeholders.

• Report on tenant usage, adoption, and license consumption to guide renewals and rightsizing.

Job Requirement

• 5+ years administering Microsoft 365 in an enterprise or multi-site environment.

• Strong experience administering Microsoft 365 workloads such as Exchange Online, SharePoint, OneDrive, Teams, and Entra ID.

• Working knowledge of mailbox administration, shared mailboxes, distribution groups, mail flow, transport rules, and tenant configuration.

• Experience managing SharePoint and OneDrive sites, permissions, storage quotas, external sharing controls, and information governance.

• Understanding of Entra ID identity tasks, group governance, conditional access support, access reviews, and licensing optimization.

• Experience applying retention, data protection, sensitivity labeling, and compliance policies across Microsoft 365 workloads.

• Ability to monitor service health, respond to incidents, communicate impact, and coordinate workarounds for affected users.

• Familiarity with eDiscovery, legal hold, audit log requests, mail delivery investigations, spam, and phishing workflows.

• Excellent documentation, communication, analytical, service management, and stakeholder partnership skills.

• Preferred: PowerShell, migrations, Purview, Defender, Intune, or Microsoft certifications.