AI Operations Specialist

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

We are looking for an AI Operations Specialist to work with Wonolo’s Central Operations team. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Central Operations team. You will work closely with Wonolo’s teams to bring innovative experiences to life for Wonolo’s customers (we call them Requestors), both mid-market and enterprise businesses who rely on Wonolo to connect them with front-line workers. You will amplify our team's impact by building effective tooling around AI and automation solutions. You will help ensure our ops team fully leverages existing and new AI agents, in addition to launching automations and reporting to maximize their efficiency and reach.

You'll partner primarily with operations, and collaborate with product and engineering to unify data reporting and reduce manual effort. Ultimately, your work will streamline manual processes and ensure AI solutions are fully utilized to boost the team's overall effectiveness.

We welcome qualified candidates located anywhere in Latin America #LI-Remote.

What you'll do:

• Manage the intake, evaluation, and implementation of automation and tool requests from operations teams using tools such as Zapier or other low-code/no-code platforms. Proactively fix bottlenecks or gaps in automation usage.
• Develop more unified analytics dashboards to track AI agent performance across systems. Consolidate metrics across disparate tools, enabling improved reporting for business stakeholders.
• Drive internal adoption of AI agents by making tools that are accessible, understandable, and valuable to ops stakeholders. Help train internal stakeholders on how to use and interpret AI dashboards and metrics, so they can better coordinate their efforts including delegating to AI.
• Maintain clear operational documentation for all new automations used within the team.
• Provide structured feedback to help align AI agent behavior with actual business workflows.
• Experiment with LLM evaluation and monitoring tools to support human-in-the-loop workflows that integrate our AI agent conversations into recruiter and ops processes.
• Stay current on developments in agentic AI, no/low-code automation platforms, and emerging LLM applications in operations.

Who you are:

• You have at least 1+ years of experience working in automation using low-code/no-code tools such as Zapier
• Proficiency in SQL writing
• Familiarity with Python and/or Javascript is a plus
• You are able to take an open-ended, ambiguous high-level question and break it down into specific analyses and provide answers.
• You have an understanding of common analytical frameworks and analysis types, e.g. A/B test analyses, retention analysis, KPI creation.
• You think critically about analyses, goals, and strategy; ask good questions and pressure-tests assumptions. You have a healthy suspicion of data quality.
• Keen interest in staying up-to-date with industry trends, tools, and best practices related to Low/No code development and automation.
• You are a strong communicator. You are able to speak in deep technical detail to the other analysts or data eng, but also able to abstract out and deliver key findings to stakeholders with less technical acumen.
• You exemplify a humble competence that inspires others and raises our collective bar (#OneTeamOneDream).

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance through one of our valued partners
• Company laptop
• Option to be paid in US dollars
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in LatAm (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

Important Notice Regarding Fraudulent Recruiting

Disclaimer: We only communicate with candidates through official @wonolo.com email addresses.

Employment scammers may impersonate legitimate recruiters, employers, or recruitment firms, using email, text messages, messaging apps (including, LinkedIn, WhatsApp, etc.), or fake social media accounts to contact you. They may advertise roles that do not exist, claim to represent Wonolo, or use our name and branding without authorization.

Wonolo is aware that individuals posing as recruiters have communicated with job seekers about positions with Wonolo that do not exist. We have received reports that the content and method of communication has varied, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive personal information.

Wonolo will never ask a candidate for employment for payment or financial information. All open positions are posted in country specific employment portals available at https://info.wonolo.com/careers/. All legitimate job postings on third-party employment sites will direct candidates to complete an application directly through the Wonolo careers page.

Candidates with additional questions or concerns regarding any recruiting communications or Wonolo’s recruiting process in general should email [email protected].

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us:

Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers

Wonolo is one of Glassdoor's best tech companies to work for in 2021

Why G2 Venture Partners Invested in Wonolo

Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.