ACCOUNT MANAGER

Account Manager

Indianapolis, IN or Batesville, IN (Hybrid) | Full-Time

About Wood-Mizer

Wood-Mizer is the world's largest manufacturer of portable sawmills, with more than 100,000 mills sold in over 100 countries. We build a complete line of sawmilling, wood processing, and blade equipment for forestry and timber professionals. We're 100% employee-owned, so every team member has a stake in our success, and we put our people and customers at the center of everything we do.

Position Summary

The Account Manager supports and grows a territory of Authorized Service Centers (ASCs) and Branches, serving as their primary point of contact for orders, inventory, and equipment questions. This role sits at the intersection of sales, operations, and customer success, and is accountable for keeping partners informed, inventory moving, and account records accurate so ASCs and Branches can serve end customers effectively. The position is hybrid, based in Indianapolis or Batesville, IN, and includes travel up to 15% for location visits, trade shows, and demo events.

Essential Functions

• Serve as the primary point of contact and first line of response for ASC partners and Branches on system, equipment, and order questions, so partners can move equipment and serve their customers.
• Set clear, realistic expectations on order timelines and proactively communicate status updates, using LiveStat order readiness data to get ahead of issues.
• Educate ASC partners on operational processes, including shipping, backorder handling, and inventory tools, so they can work more independently.
• Review and approve ASC transfer requests in the Gateway portal in a timely manner, and monitor Suggested Transfer Orders (STOs) to flag anomalies before they are actioned.
• Process inbound transfer receipts and resolve discrepancies promptly to keep inventory records accurate.
• Facilitate backorder creation when ASC orders cannot ship complete, so partners and end customers know what to expect.
• Maintain accurate customer and account records in Salesforce, including contact information, area of responsibility (AOR) assignments, and pipeline stages, and consistently log meaningful interactions, calls, and account notes.
• Track follow-up on leads assigned to ASC partners through to resolution to support territory growth.
• Follows all Wood-Mizer safety, quality, and company policies and procedures.
• Performs other duties as assigned.

Qualifications

Required

• Minimum education, e.g., High school diploma or GED
• Advanced communication skills; clear, professional, and responsive with customers, outside partners, and internal teams
• Advanced organization and attention to detail; able to manage priorities across many accounts
• Advanced computer and software skills, including working in a CRM and an ERP at the same time
• Advanced knowledge of Wood-Mizer products: Preferred
• Basic mechanical aptitude or hands-on equipment experience
• Ability to travel up to 15% for location visits, trade shows, and demo events

Preferred

• 1+ year of account management experience
• 1+ year of sales or customer service experience
• Experience in sales support, dealer/channel management, or distribution operations
• Experience with Salesforce and Infor SyteLine (CSI) or a similar ERP

Physical Requirements & Work Environment

The physical demands below describe the job as it is performed, with or without reasonable accommodation.

• Frequently sit and use a computer, including while driving for travel
• Occasionally stand and walk during location visits, trade shows, and demo events
• Occasionally lift and carry up to 50 lbs

Work environment: Office environment plus manufacturing/shop floor or outdoor demo areas during visits and events

Required PPE: None in office; safety glasses/hearing protection when on the shop floor or at demos

What We Offer

• Employee Ownership - Become a true owner through our Employee Stock Ownership Plan (ESOP) and share directly in Wood-Mizer's growth and success.
• Retirement Savings - Save for retirement in our 401(k), with a company match contributed to your ESOP account.
• Performance Incentives - Earn extra rewards tied to your contributions and results.
• Flexible Pay Options - Choose from multiple pay methods, including Wages On-Demand, which lets you access earned wages daily.
• PTO Accrual Starts Day One - Start earning paid time off with your first paycheck, plus paid holidays and additional leave for life events such as marriage, birth, or adoption.
• Free Health Clinic Access - When enrolled in our medical plan, get free care through Marathon Health, with near-site clinics in Indianapolis, IN and Cincinnati, OH and many services available virtually wherever you live.
• Comprehensive Insurance - Health, dental, vision, and company-paid life insurance, plus supplemental coverage and short- and long-term disability options.
• Community Impact - Take part in our Workplace Giving Programs and be recognized for serving others through donations and volunteer work.
• Education Assistance - Use tuition reimbursement to reach your long-term career and learning goals.
• Annual Allowances - Reimbursement for safety boots and glasses, plus yearly funds for Wood-Mizer apparel and gear.
• Everyday Perks - Company events and outings, free coffee and fruit, birthday and anniversary gift cards, referral bonuses, discounted shipping, and more.

Benefits eligibility varies by position and employment status.

If you want a career, not just a job, apply today and see how Wood-Mizer employee-owners are making a difference around the world and right here in Indianapolis and Batesville, IN.

Equal Employment Opportunity

Wood-Mizer is an equal opportunity employer and is committed to a workplace free from discrimination and harassment. We make employment decisions without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This applies to all aspects of employment, including recruiting, hiring, placement, promotion, compensation, training, transfers, leaves of absence, and terminations.

Accommodations

If you need an accommodation during the application or interview process, please let our Recruiting team know and we will be glad to help.

Interview Process & Communications

As part of our hiring process, Wood-Mizer may use AI tools to assist with screening applications, along with on-demand phone, video, and AI-enabled interviewing tools. These tools support our team; people make all hiring decisions. Candidates may opt in to receive text messages about their application. Message frequency varies, and standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Your mobile number will be used only for application-related communications and will not be shared or sold to third parties.

Pre-Employment Screening

Offers of employment may be contingent on a background check and drug test, as permitted by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law.

Application Status

Due to the volume of applications we receive, please check your ADP candidate profile for the latest status on your application.

Protect Yourself from Hiring Scams

Wood-Mizer will never ask for payment, banking information, or equipment purchases during the application process. Official communication will only come from a Wood-Mizer company email address.