Senior Forward Deployed Engineer

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Forward Deployed Engineering (FDE) organization sits at the intersection of Product, Engineering, and customer execution across Agent Factory, Sana, Products, and the Developer Platform. When Workday launches new AI agents and products, early deployments surface complex real-world challenges-from unstructured tenant data and intricate configurations to edge-case enterprise workflows.

FDE pods deploy directly into active customer engagements to resolve technical friction, debug complex setups, and build lightweight integrations. Crucially, FDEs serve as the primary feedback engine for Product and Engineering: field insights, recurring customer friction, and configuration patterns are converted directly into scalable, out-of-the-box product capabilities.

About the Role

As a Forward Deployed Engineer, you will bridge hands-on software development with high-impact customer technical strategy. You will partner with enterprise customers to architect, deploy, debug, and optimize Workday’s AI agents and developer platform solutions within live customer environments.

Working across the full deployment lifecycle, you will collaborate with AI Deployment Architects, Product Managers, and Workday Services leads. Your primary objective is twofold: drive immediate customer success and eliminate implementation friction over time by embedding field-tested solutions back into the core platform.

What you'll do:

• Technical Deployment & Engineering: Deploy, configure, and debug AI agents and integrations directly inside live enterprise tenant environments against complex customer workflows and real-world data.
• Customer Discovery & Solution Architecture: Lead technical discovery sessions with key customer stakeholders to translate complex business requirements into robust product configurations, POCs, and integration specs.
• Product Feedback Loop: Capture field telemetry, edge-case failures, and customer friction points to directly influence the core product roadmap and engineering backlog.
• Productization of Field Insights: Identify recurring deployment challenges and transform custom fixes into standardized, automated out-of-the-box product capabilities.
• Cross-Functional Ecosystem Alignment: Partner closely with Workday Services leads, AI Deployment Architects, and Account Teams to ensure seamless project delivery while staying focused on core product strength.
• Engagement Milestones & Graduation: Guide engagements through structured milestones-from kickoff to graduation-enabling self-sustaining customer ownership within standard 6-month deployment cycles.

About You

Basic Qualifications

• Experience: 7+ years in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development.
• Technical Execution: Hands-on coding and debugging skills (e.g., Python, Java, or similar) with solid understanding of REST APIs, object-oriented design, system architecture, and integration patterns.
• Customer Interaction: Proven experience working directly with enterprise clients on complex software deployments, live data troubleshooting, and custom workflow integration.
• Travel: Willingness and ability to travel up to 20% to customer sites as needed.

Other Qualifications

• Product Mindset: Ability to abstract generalizable product requirements from bespoke customer issues.
• Communication: Exceptional verbal and written technical communication skills; skilled at translating complex technical challenges for non-technical leadership.
• Ambiguity & Agility: Thrives in fast-paced environments with evolving requirements across Product, Engineering, and Services teams.
• Collaboration: Highly collaborative, low-ego team player adept at working within multi-disciplinary account and delivery pods.

Preferred Qualifications

• Applied experience with LLM-powered or agentic AI systems - e.g., prompt/context engineering, retrieval-augmented generation, evaluations, or agent orchestration frameworks - and a working understanding of how model behavior shows up as product and customer-facing issues in the field.

Workday Pay Transparency Statement (For EU Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workday’s comprehensive benefits, please click here.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email [email protected], as far in advance as possible.

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