Technical Implementation Manager - HiredScore

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We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management.

HiredScore is designed to help companies match, rediscover, and engage talent more effectively. Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision-making and free up time for meaningful interactions with top talent.

We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes.

About the Role

We’re looking for an Technical Project Manager to join our growing Professional Services Team. This individual will be the primary point of contact during the pre-launch period, leading end-to-end implementation while ensuring scope, quality, and project KPIs are met. You will serve as a solution consultant, bridging the gap between R&D, Product, and the client to ensure global enterprises extract maximum value from our AI-driven orchestration.

What You’ll Do

• Own the end-to-end onboarding journey for new global customers, running engaging kickoff calls and Q&A meetings to drive successful product deployment

• Direct and manage day-to-day projects including governance, planning, and stakeholder reporting at customer steer-co meetings while proactively resolving roadblocks to ensure deployments remain on schedule and within scope

• Act as a solution consultant to translate business requirements into a feasible product setup within the HiredScore product

• Build and maintain onboarding materials (playbooks, quick start guides, FAQs) and use deployment feedback to refine best practices and methodologies

• Partner with Data Science, Product, and Customer Success to transition accounts from implementation to long-term adoption, ensuring a smooth handover to Customer Success and Support

About You

Basic Qualifications

• 3+ years of experience in Enterprise B2B SaaS solution deployment, specifically within consulting, professional services, or functional implementation

• 3+ years specifically leading complex, large-scale global external client-facing SaaS implementation projects for medium to large enterprises

• Proven ability to take full ownership of projects, operate independently, and manage multiple priorities, timelines, governance and workstreams effectively

• Lead complex conversations and manage senior stakeholder expectations

• Ability to work effectively across both technical and business stakeholders, creating clarity for partners and internal teams even when priorities or requirements are evolving

• Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution

Other Qualifications

• Bachelor’s degree in Business, Information Systems, Industrial Engineering, or a related field

• 2+ years of experience delivering AI-enabled solutions, intelligent automation, or ML-powered features within an enterprise context

• Familiarity with NoSQL/SQL database and Postman

• Familiarity with Agile methodologies and the software delivery lifecycle

• Availability and flexibility to work during US hours

• Industry knowledge of HR Tech Industry

Workday Pay Transparency Statement (For EU Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workday’s comprehensive benefits, please click here.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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