Sr Extend Services Consultant - Workday Advisory services
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Workday Success Plans team is all about our customers and their post go-livejourney. We create programs that help customers drive real business value from their Workday applications. From feature demonstrations to full feature deployments, we deliver a wide range of programs and services designed to help customers get the most out of Workday.
Our work is uniquely rewarding because we get to see the direct impact of what we do. Every engagement is an opportunity to help a customer unlock new capabilities, solve a real business challenge, or adopt a feature that transforms how they work. If you are energized by making a meaningful difference for customers and enjoy working in a collaborative, customer-first environment, this is the team for you.
About the Role
Are you passionate about technology, eager to learn, and excited about helping businesses succeed? We are looking for a consultant or developer with extensive knowledge of web service technologies (GraphQL, REST, SOAP, JSON, XML) and authentication and authorization methods (OAuth, JWT, WS-Security, SAML, X.509, etc.) If you enjoy problem-solving, developing user-friendly applications, and expanding your technical skills, this role could be a great fit for you!
The Workday Success Plans team works directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application. Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.
Our team of professionals have a broad and deep understanding of Workday. They enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment. So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team!
Primary responsibilities of this role include delivering various services to Workday Success Plans customers focussed on Workday Extend applications. To be successful, you will:
Guide customers through Workday configuration, providing expert advice and best practices.
Demonstrate Workday capabilities and lead customers towards optimal solutions.
Resolve product configuration challenges and optimize solutions to meet business needs.
Cultivate strong customer relationships through effective communication, presentations, and consultations.
Develop and deliver webinars that showcase Workday's potential for achieving business goals.
Champion Workday product expertise, staying current with Workday certifications and the product roadmap.
Keep up with industry best practices and engage with customers on relevant topics.
Contribute to programs that drive customer feature adoption.
In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:
Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
Provide one-on-one customer configuration designs
Deployments including full deployment of Workday features
About You
Basic Qualifications:
4+ years of Extend experience, preferably Workday Extend certified.
6-8 years of Workday Integrations experience
Hands-on experience with web services/application types (REST or SOAP).
Familiarity with data formats (JSON, XML).
Proficiency in Java, JavaScript, Python, or similar programming languages.
Interest in learning about authentication technologies (OAuth, JWT, etc.).
A problem-solving mindset and a desire to engage with customers and grow professionally.
Other Qualifications:
Overall 8-10 years of experience in consulting or customer-facing environments
Certified or ability to certify in Orchestrate for Integrations (O4I).
Ability to gain a thorough understanding of Workday concepts as new features are released
Ability to distill complex concepts into understandable presentations for our customers
Ability to multitask and work on multiple engagements and deliverables simultaneously
Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision-making
Excellent verbal and written communication skills in English
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email [email protected], as far in advance as possible.
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