Case Specialist- 2025910

POSITION SUMMARY:

World Relief seeks a Case Specialist to provide support, services, and service enrollment assistance to newly arrived refugees as a part of their integration into their new country.

ROLE & RESPONSIBILITIES:

• Provide community orientation, advice, and assistance in addressing basic needs
• Perform home visits and evaluations during service period
• Maintain regular communication with clients through phone calls, emails, and office visits
• Assist refugees with appointments and other health related appointments
• Assist clients in creating budgets and provide basic financial information
• Ensure client enrollment to public benefits (as applicable), enrollment in ESL classes (as applicable), and encourage clients to engage in further integration programs and legal services
• Assist clients in creating individualized service plans that map out the completion of core services
• Maintain and complete detailed and accurate records of client files, case notes, and reporting records in a timely manner
• Encourage participants to work towards self-sufficiency and early employment (if applicable)
• Identify and address barriers to successful resettlement and integration
• Operate as a cultural broker between volunteers, church groups, service providers, and refugees
• Complete reports and other tasks related to the Reception and Placement Program as needed

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Ability to work evenings and weekends as client’s needs change
• Valid driver’s license and reliable access to an insured vehicle required (Position is based in Fort Worth Office, but travel around the DFW Metroplex is required)
• Must be able to pass a background check and MVR check
• Experience in Microsoft software including Excel, Word, PowerPoint, and Outlook
• Up to 50% domestic local travel only required

PREFERRED QUALIFICATIONS:

• Demonstrated understanding of case management processes--extremely detailed orientated and excellent time management skills
• Bi-lingual desired (e.g., Dari, Pashto, Arabic, Kirundi, Swahili, Spanish)
• Skill and sensitivity working with people from various backgrounds and beliefs
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
• Undergraduate degree preferred
• Previous case management experience preferred
• Previous professional experience in social services sector strongly preferred