Deskside Support Technician I

About us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose : The Digital Operations Technician is responsible for delivering hands on support for users and workplace technology in Mumbai, Maharashtra. The role provides frontline support for end user devices, office based technology, onboarding activities, conference rooms, and local smart hands requirements, helping ensure stable and responsive support.

The role supports a remote and operationally important location, requiring strong independence, responsiveness, and coordination with Digital Operations as well as Infrastructure & Operations teams.

The position serves as the primary local IT support presence and works closely with global IT teams to resolve incidents, fulfill service requests, maintain device readiness, and support day to day business operations. This is an individual contributor role requiring strong technical troubleshooting, sound judgement and a customer focused approach.

The Role

As a Deskside Support Technician I with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc.

• End User Support:
  • Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
  • Troubleshoot and resolve hardware, software, device and access related issues for local users.
  • Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities.
  • Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes.
• Workplace Technology & Site Support:
  • Support conference room and collaboration technology, including basic meeting room troubleshooting and readiness checks.
  • Assist with workstation setup, hot desk support, office moves, and shared workspace readiness.
  • Provide local smart hands assistance for infrastructure, network, telecom or vendor led onsite activities as required.
  • Coordinate with regional and global support teams to ensure smooth handling of issues requiring escalation.
• Device Lifecycle & Logistics:
  • Support deployment, provisioning, refresh, rebuild, recovery, and replacement of endpoint devices.
  • Assist with asset handling activities including receipt, setup, collection, return, and local coordination of hardware movements.
  • Support termination hardware retrieval, end of lease handling, and eWaste / recycling processes in alignment with company standards.
  • Maintain awareness of local inventory, device readiness, and support requirements for site.
• Operational Support & Continuous Improvement:
  • Perform first line diagnosis, troubleshooting, and resolution of onsite IT issues, escalating where needed.
  • Identify recurring issues and improvement opportunities affecting end user experience, support responsiveness or local site readiness.
  • Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
  • Contribute to consistent support practices, documentation, and service quality across the local environment.
• Health, Safety & Compliance:
  • Demonstrate commitment to health, safety and compliance requirements applicable to the office or site environment.
  • Follow company processes for security, asset management, access, and technology handling.
  • Complete all required site or office inductions and work in accordance with local HSE expectations.
• Physical Demand/Work Environment:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak or listen. The employee frequently is required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Visual Acuity: must be adequate to perform all required Job Description tasks in a safe manner. The noise level in the work environment is usually quiet. Work is usually done in an office setting and sometimes at a client facility or job site.

About You

To be considered for this role it is envisaged you will possess the following attributes:

• Required:
  • Experience in deskside, desktop, field, or end user support within a business environment.
  • Strong hands on troubleshooting skills across Windows endpoints, standard business applications, peripherals and user access issues.
  • Experience providing in person support to end users, including onboarding, break/fix, and workplace technology support.
  • Familiarity with IT Service Management tools such as ServiceNow.
  • Ability to work independently with limited supervision and manage multiple priorities.
  • Strong communication skills and a customer focused approach to support delivery.
• Preferred:
  • Experience supporting conference room, meeting room, or collaboration technologies.
  • Experience supporting mobile devices, including iOS and Android.
  • Familiarity with hardware lifecycle processes including provisioning, refresh, returns, and disposal coordination.
  • Experience providing smart hands support for network, service, or infrastructure related onsite activities.
  • Experience working in engineering, industrial, operational, or multi site business environments.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.