Finance Executive — Credit Control & Customer Operations

We're a growing Malaysian company with a strong community culture, and finance here sits close to the business rather than off to one side. You'll know our members, work with our outlet teams, and have a visible hand in how well the company runs.

This is the full order-to-cash cycle, end to end - plus the contract and billing administration that sits behind it. You'll be the person who knows exactly our customer activity and how to manage it professionally.

I) Credit control and collections

• Own WORQ's receivables position across all outlets - aging, targets, escalation

• Run the collections cycle: statements, reminders, follow-ups, payment arrangements

• Apply a clear escalation path consistently, from first reminder through to suspension and recovery

• Assess credit risk on new corporate customers and recommend terms and deposits

• Report monthly on aging and collections, with commentary on what's moving and what's at risk

II) Receipts and order-to-cash

• Own receipt processing and application across bank transfers, cards and payment gateways

• Match receipts to invoices accurately and keep unapplied items cleared

• Manage refunds, credit notes and billing adjustments by understanding the accounting implications

• Make sure invoicing runs correctly and on time across every outlet

• Reconcile the AR sub-ledger and support month-end close on all customer accounts

III) Contract and billing administration

• Prepare, check and issue customer contracts, renewals, addendums and terminations

• Maintain the contract register and make sure every contract is correctly reflected in billing - dates, rates, deposits, renewal triggers

• Catch discrepancies between what's contracted and what's billed before the customer does

• Coordinate handoffs between Leasing, Finance and Outlet Operations for sign-ups, moves, upgrades and exits

• Administer customer deposits through to refund on exit

IV) Customer finance operations

• Be the finance point of contact for billing queries, disputes and payment arrangements

• Work with outlet teams to resolve billing issues at source and stop them recurring

• Supervise and review the Finance Intern's work

• Support e-invoice submission (LHDN MyInvois) on the customer billing side

• Document and improve the processes you own

• Own, document and refine the standard operating procedures for the cycle you run

V) Support company community initiatives such as business networking events and member engagement activities.

VI) Other ad hoc tasks as and when assigned by superior.

• At least 2 years in accounts receivable, credit control or billing operations

• Direct, hands-on experience in managing customer payments.

• Strong administrative discipline: accurate documentation, complete records, follow-through you don't need reminding about

• Comfortable having direct conversations with customers.

• Solid Excel or Google Sheets, including reconciling high transaction volumes.

• Experience in a multi-location or high-volume business - retail, F&B, property, services or subscription.

• Familiarity with AI tools and how to apply them to real finance work - analysing data, drafting correspondence, cleaning and reconciling records, automating repetitive tasks is an advantage.

• Contract administration or lease documentation experience is an advantage.

• Familiarity with LHDN e-invoicing (MyInvois) and SST is an advantage.