Program Manager

Key Responsibilities :

- Own integrated program plan, critical path, milestones, dependencies, and phase gates.

- Translate roadmap into workstreams, sprint commitments, and acceptance criteria.

- Manage backlog, priorities, scope, risks, issues, assumptions, and dependencies.

- Coordinate privacy, business, architecture, engineering, testing, migration, and release activities.

- Drive sprint planning, reviews, retrospectives, and dependency resolution.

- Track readiness for discovery, design, build, SIT, UAT, migration, cutover, and hypercare.

- Maintain program metrics and coordinate with Ross and third parties.

Required Qualifications & Experience :

- 10+ years program/project management.

- 5+ years SaaS, privacy, martech, data, or integration programs.

- PMP/Scrum/SAFe preferred.

Preferred Experience :

- Retail, consumer, loyalty, marketing, customer-data, privacy, or regulated enterprise experience.

- Experience in multi-vendor environments with client and third-party platform teams.

- Agile delivery and structured enterprise governance experience.

Key Deliverables/Outputs :

- Role-specific deliverables are completed against agreed acceptance criteria and phase gates.

- Risks, dependencies, assumptions, and decisions are documented and escalated early.

- Implementation evidence and documentation are complete for testing, audit, release, and operational handover.

- Knowledge transfer is completed for Ross and Wipro operational teams.

Success Measures :

- On-time delivery of assigned outcomes.

- Quality and compliance with approved Ross requirements.

- Early identification and resolution of blockers.

- Clear documentation, traceability, and audit evidence.

- Effective collaboration across Wipro, Ross, and third-party teams.

Key Stakeholder Interfaces :

- Ross business, privacy, marketing, technology, data, security, and program stakeholders.

- Wipro Delivery Head, Engagement Lead, Program Manager, Solution Architects, and engineering teams.

- Epsilon and other approved third-party platform teams.

- OneTrust/Ketch support or product teams where applicable.

Governance & Working Model :

- Participate in relevant daily stand-ups, sprint ceremonies, weekly delivery governance, and phase-gate reviews.

- Follow Ross and Wipro security, privacy, access, confidentiality, and delivery standards.

- Maintain role-specific documentation and evidence.

- Escalate blockers through the agreed Wipro-Ross governance path.

Skills

Project Management, SaaS, OneTrust, Program Management, Data Privacy Management, IT Project Delivery, Project Methodologies