Salesforce Application Administrator I

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our Clients to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Salesforce Application Administrator is responsible for leading the scoping, ongoing administration, and enhancement of WSFS Bank’s Salesforce Financial Services Cloud Platform. The Administrator will identify, diagnose, and resolve end user problems in a timely manner that exemplifies the bank’s high standards of customer service. The Administrator will participate in the integration process with other enterprise systems or applications. Additional responsibilities will include developing and maintaining custom reports, dashboards, and processes to continuously improve data quality processing integrity and productivity; audit, uncover and resolve data integrity issues; complete bulk imports of data; and define, communicate, and manage a change management (release) process to develop and support integrations, installed applications and third-party tools.

Job Responsibilities:

• Administer and support Salesforce Financial Services Cloud, ensuring optimal performance and user experience.
• Collaborate with business stakeholders to identify, scope, and implement platform enhancements.
• Configure and maintain Salesforce using Flows, Validation Rules, Approval Processes, Reports, Dashboards, and Security settings.
• Provide end-user support, troubleshoot issues, and ensure timely resolution of system-related requests.
• Monitor and support integrations between Salesforce and internal/external systems.
• Develop and maintain reports, dashboards, and analytics to support business decision-making.
• Perform data management activities, including data imports, updates, cleansing, and duplicate management.
• Manage user access, profiles, permission sets, roles, and license assignments.
• Support sandbox management, testing activities, and user training.
• Coordinate and execute releases and deployments using Copado or other Salesforce DevOps tools.
• Maintain system documentation and support continuous process improvement initiatives.

Minimum Qualifications:

• Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience.
• Minimum 3 years of Salesforce Administration experience in an enterprise environment.
• Prior banking and/or financial services industry experience is preferred but not required.
• Salesforce Certified Administrator certification is required.
• Hands-on experience with Salesforce Lightning configuration and administration.
• Experience with Copado or other Salesforce deployment and release management tools.
• Experience with data migration, data quality management, and API integrations.
• Strong understanding of Salesforce security, profiles, roles, sharing, and permission sets.
• Excellent analytical and problem-solving skills.
• Excellent communication, stakeholder management, and user training skills.
• Ability to work independently while collaborating effectively with business and technology teams.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.