Application Support Engineer
First seen by Alion on Oct 26, 2026.
Job Summary
We are seeking a highly motivated and detail-oriented Application Support Engineer to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining the health and performance of our business-critical applications. You will act as the first point of contact for application-related issues, ensuring timely diagnosis, resolution, and communication with stakeholders. This role requires a combination of technical expertise, strong problem-solving skills, and excellent communication abilities.
Key Responsibilities
Incident Management:
Respond to and resolve application issues within SLA-defined response and resolution times.
Investigate, troubleshoot, and resolve reported application problems, including performance degradation and unexpected behavior.
Escalate unresolved issues to development, DevOps, or vendor support teams as necessary.
Monitoring and Maintenance:
Proactively monitor application performance and stability using monitoring tools.
Perform regular health checks and implement preventive measures to reduce downtime and recurring issues.
Problem Management:
Conduct root cause analysis (RCA) for critical incidents and work on long-term solutions.
Document recurring issues and suggest improvements to prevent them.
Collaboration:
Work closely with developers, database administrators, and infrastructure teams to resolve application-related issues.
Communicate effectively with stakeholders, providing updates on issue resolution and application statuses.
Change and Release Support:
Support application deployments, updates, and configuration changes.
Validate application changes in staging environments before production releases.
Knowledge Management:
Maintain and update the knowledge base with troubleshooting guides, procedures, and known issues.
Requirements
Required Skills and Qualifications
Technical Skills:
Strong knowledge of application troubleshooting and debugging.
Proficiency in SQL and database management systems (e.g., SQL Server, MongoDB).
Familiarity with Linux/UNIX and Windows operating systems.
Experience with monitoring tools like Splunk, AppDynamics, or similar systems.
Basic knowledge of networking concepts (DNS, firewalls, load balancers).
Scripting experience (e.g., Shell, Python) is a plus.
Soft Skills:
Excellent analytical and problem-solving skills.
Strong verbal and written communication skills to interact with both technical and non-technical users.
Ability to prioritize tasks under pressure and manage multiple incidents simultaneously.
Customer-focused mindset with a commitment to delivering high-quality support.
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
2+ years of experience in application support or a similar role.
Experience working with IT Service Management (ITSM) tools like ServiceNow or Jira.
Familiarity with APIs, microservices, and application integrations.
Experience in cloud environments (e.g., Azure, AWS) is a plus.
ITIL certification or experience in ITIL-based processes is advantageous.
Strong knowledge of application troubleshooting and debugging.
Proficiency in SQL and database management systems (e.g., SQL Server, MongoDB).
Familiarity with Linux/UNIX and Windows operating systems.
Experience with monitoring tools like Splunk, AppDynamics, or similar systems.
Basic knowledge of networking concepts (DNS, firewalls, load balancers).
Scripting experience (e.g., Shell, Python) is a plus.