Customer Service Specialist
First seen by Alion on Oct 5, 2026.
To manage customer relationships and orders, ensuring accurate order processing, timely delivery, effective issue resolution, and a high level of customer satisfaction.
Key ResponsibilitiesAct as the main point of contact for customers, responding to inquiries, requests, and concerns and maintaining strong customer relationships.
Receive approved customer orders/POs from Sales or Account Management and review all details for accuracy and completeness.
Verify customer, product, quantity, specifications, prices, delivery dates, and other requirements before releasing orders.
Prepare and issue Supply Orders / Production Orders to the Factory and ensure all customer requirements are clearly communicated to relevant departments.
Follow up on customer orders with Sales, Planning, Production, Quality, Warehouse, and Logistics to ensure timely delivery.
Identify and resolve missing information, discrepancies, delays, or other issues that may affect customer satisfaction.
Handle and follow up on customer complaints, ensuring proper investigation, corrective actions, documentation, and closure.
Coordinate customer returns, including quantities, root causes, status, and disposal/scrap processes.
Monitor customer stock levels at the warehouse and identify potential service or supply risks.
Conduct customer visits when required to understand customer needs and strengthen relationships.
Maintain accurate customer, order, complaint, return, and system records.
Prepare regular reports on customer service performance, orders, complaints, returns, stock status, and service levels.
Support and guide the Customer Service team to ensure effective performance and compliance with company procedures, quality standards, and customer requirements.
Requirements
Bachelor’s degree in Business Administration, Commerce, or a related field.
Strong communication, coordination, follow-up, and problem-solving skills.
Good knowledge of customer order processing.
Ability to manage multiple orders, customers, and priorities effectively.
Good command of English.
Good knowledge of Microsoft Office.