International Patient Coordinator

The International Patient Coordinator is the single point of contact for patients traveling to Egypt for eye care and surgery. You will manage all communication, scheduling, and logistics so that every international patient experiences a seamless, five-star visit. This role combines concierge-level hospitality with precise coordination and requires someone organized, warm, and completely reliable.

Key Responsibilities

• Handle all inquiries from international patients and partner agencies by phone, WhatsApp, email, and video call

• Collect and organize pre-travel medical information and coordinate review with the medical team before the patient travels

• Prepare treatment plans, quotations, and itineraries in clear, professional English

• Schedule consultations, diagnostics, surgery, and follow-up visits in coordination with the clinic calendar

• Arrange hotel bookings, airport transfers, and local transportation

• Build and maintain partnerships with hotels, transport providers, and travel partners; negotiate preferred rates and package offers for our patients

• Welcome patients on arrival, accompany them through their clinic visits, and ensure they always know what happens next

• Coordinate with interpreters and tour operators when needed

• Follow up after treatment and after the patient returns home, and collect feedback and testimonials

• Maintain accurate patient records, booking logs, and payment coordination in the clinic’s tracking systems

• Act as the bridge between international patients, the medical team, and the front desk

Requirements

• Fluent Arabic and English (spoken and written) are essential; any additional language is a strong plus

• 2+ years of experience in hospitality (hotel guest relations/concierge), airline customer service, medical tourism, or a premium clinic front office

• Excellent phone manner and professional written communication

• Highly organized with strong attention to detail; comfortable managing multiple patients and timelines at once

• Confident using WhatsApp Business, Google Workspace (Calendar, Sheets, Gmail), and booking platforms

• Discretion and strict respect for patient confidentiality

• Flexible availability to respond to patients across different time zones

• Presentable, calm under pressure, and genuinely service-minded

• Residency in or easy access to New Cairo/Giza preferred