Senior IT Officer

With 75 years of experience our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds even in the most dangerous places inspired by our Christian faith.

Come join our 33000 staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!

Key Responsibilities:

JOB PURPOSE

The Senior IT Officer role is responsible for supporting and maintaining IT processes and standards within WVSR. He/she has the responsibility for activities that contribute to executing creating and implementing an IT vision and strategy aligned with the WVI strategic business plan. They oversee the development of corporate standards technology architecture technology evaluation and transfer. They manage small teams of people responsible for developing and delivering IT solutions for the business and customers.

Senior IT Officer is also responsible for analysing trends in technology assessing the impact of emerging technologies on the business providing solutions to address technology and managing IT resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. He/she is also responsible for participating and the development of an IT governance framework that defines the working relationships and sharing of IT components among groups within the organization.

To be successful individuals must possess a combination of business technical skills and competencies. This requires an understanding of clients business needs processes and functions. He/she also need a solid knowledge of IT infrastructure architecture applications development and support networks and computer addition individuals working in this job family must have excellent communication skills and the ability to influence others and provide timely solutions.

MAJOR RESPONSIBILITES

OVERSIGHT:

• Provides input into the IT operating plan and communicates the plan to relevant stakeholders
• Is familiar with the IT strategy that has been developed to enable the WVSR strategy
• Provides IT input to NO leadership team
  

STAKEHOLDER ENGAGEMENT:

• Manages key stakeholder relationships
• Helps identify and document customer requirements for taking through the demand management process
• Assists with measuring and reporting on customer satisfaction

STANDARDS AND POLICIES:

• Adheres to standards policies and processes

IT OPERATIONS:

• Responsible for the delivery of IT services in the Response according to service level expectations
• Responsible for ensuring service management processes are understood and followed
• Responsible for managing the IT asset inventory

CUSTOMER SERVICE:

• Responsible for service desk queue management
• Responsible for the provision of customer support
• Provides support for global and local applications according to existing processes and SLA
• Assists in managing customer expectations throughout the service life cycle

BUDGET:

• Assists in the development of the IT budget

VENDOR MANAGEMENT:

• Identifies contract performance problems and communicates them to the relevant contract manager or SCM

TEAM ADMINISTRATION:

• Promotes the development of IT staff in the Field
• Meets regularly with team to gather work statuses.
• Discusses work progress and obstacles.
• Provides advice guidance encouragement and feedback.
• Ensures work information ideas and technology flow freely across teams.
• Provides input into development of measurable individual and team objectives that are aligned with business and organizational goals.
• Assists in the identification of the roles skills and knowledge required to achieve goals.

TRAINING:

• Trains co-workers on new or existing functionality or services.
• Identifies customer training needs based on common problems.
• Help Improve the overall digital literacy and dexterity of colleagues.

GOVERNANCE:

• May provide input into demand management process and executes on plan.
• Prepare all necessary documentation for the office and keep WVSR Stakeholders aware of the IT

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

Typically requires 1-3 years of relevant technical and business work experience or equivalent work experience in IT Customer Support positions Willingness and ability to travel as necessary.

Required Education training license registration and certification

1. Bachelors Degree in Computer Science Information Systems or other related field

Or IT Industry Certifications (Microsoft Cisco Linux Networking etc)

Or equivalent work experience.

2. Demonstrated knowledge of hardware and software products and problem solving / diagnostic skills.

Preferred Knowledge and Qualifications

Ability to work under pressure and on multiple tasks as well as well developed ability in problem solving Excellent organizational skills and ability to prioritize Ability to perform well individually and as team member

Travel and/or Work Environment Requirement

• The position requires ability and willingness to travel when needed

Language Requirements

• Fluent in verbal and written English and local language.

Applicant Types Accepted:

Required Experience:

Senior IC