Print Production Operator - Blue Bell, PA

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Print Production Operator (Floater) is responsible for managing the print request life cycle to meet Xerox’s industry-leading standards while exceeding client specifications. This position affords the opportunity to lead the administration of the four major stages of Digital Print Production: Pre-Press, Print, Finishing, and Distribution. The overall objective of this role is to act as the primary representative of Xerox, delivering excellent customer service and being the trusted advisor to achieve customer satisfaction and goals.

Primary Responsibilities:

• Deliver contracted customer services (print production of print work, check printing, mail insertions)
• Point of contact to receive, review, and print customer jobs. Maintain Xerox required reporting logs and information for billing.
• Operate production equipment, mail inserters and operate standard finishing equipment (e.g., paper cutters, inserters, laminating, spiral binders, hole punch unit).
• Perform quality inspection before, during, and after the output of each production run, troubleshooting issues as needed, according to contracted SLA standards.
• Problem-solve issues to complete production, delivery, and output requirements.
• Estimate, schedule, and track incoming production jobs, keeping up-to-date records of all materials used and ensuring minimum stock and supply levels are maintained.
• Maintain production equipment when necessary, ensuring that all equipment is used correctly.

Skills and Requirements:

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Demonstrate business maturity and professionalism while working directly with customers daily.
• Able to work with minimal oversight, maintaining a high attention to detail and organization.
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Eager to learn technologies surrounding print production and finishing equipment.
• Demonstrate superior time management skills and reliability.
• Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, reach.
• Willingness to cross train in other areas of business.

Education and Experience:

• Minimum: High School Diploma or equivalent.
• Training provided on print and device duties (prior experience is beneficial but not required).
• Experience in a customer service environment (minimum 1 year).
• Experience with taking ownership of work, ensuring quality standards and that all contractual obligations are met.