Sales Strategy & Marketing Operations Manager

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB PURPOSE/MISSION/SUMMARY:

The Marketing Operations Manager is responsible for leading and overseeing the Cebu marketing operations teams, with primary focus on day-to-day execution, service delivery, team performance, resource management, and operational discipline across marketing support functions.

The Cebu Marketing Operations team supports Customer Experience, Marketing Services & Support, Marketing Design, Marketing Data & Analytics, and eCommerce by ensuring work is delivered consistently, accurately, and in accordance with agreed service expectations and business priorities.

The role provides leadership and operational oversight to ensure the Cebu Marketing team is effectively managed and equipped to deliver reliable support across the following areas:

• execution of agreed marketing operations priorities and service requirements,
• coordination with global and regional marketing stakeholders on deliverables, timelines, and support needs,
• and collaboration with the Site General Manager and functional leaders on staffing, performance, and organization matters.

This role is accountable for service delivery excellence, team engagement, stakeholder satisfaction, process adherence, operational reporting, and continuous improvement of marketing support capabilities.

The Marketing Operations Manager ensures that teams are staffed, trained, supported, and managed to meet agreed service levels, follow documented processes, maintain quality standards, and respond effectively to operational issues and stakeholder needs.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• Provides leadership and operational oversight of the Cebu marketing teams, ensuring daily work is planned, prioritized, monitored, and delivered in line with agreed business priorities and service expectations.
• Oversees service delivery for Customer Experience, Marketing Services & Support, Marketing Design, Marketing Data & Analytics, and eCommerce, ensuring outputs are completed accurately, timely, and at the levels agreed with global business owners.
• Builds and maintains a capable and engaged team through recruitment support, onboarding, succession planning, performance management, coaching, talent development, and organizational planning in coordination with the Site General Manager and global stakeholders.
• Manages resource planning, workload distribution, capacity management, budgeting inputs, and cost discipline to support efficient utilization of marketing operations resources.
• Oversees performance management frameworks, including SLAs, KPIs, metrics, operational reports, and business reviews to monitor service quality, productivity, responsiveness, and stakeholder satisfaction.
• Ensures consistent execution of standardized processes, governance routines, documentation requirements, quality controls, and best practices across marketing support functions.
• Identifies and supports practical continuous improvement opportunities, including process simplification, automation, issue prevention, and efficiency improvements aligned with global business owners.
• Coordinates with global marketing leaders, regional teams, and cross-functional partners to support campaign execution, operational requirements, issue resolution, and stakeholder requests.
• Provides operational insights, performance data, and recurring updates to stakeholders to support decision-making, prioritization, and continuous service improvement.
• Ensures compliance with corporate policies, brand standards, data handling requirements, and applicable regulatory expectations across marketing operations activities.
• Identifies operational risks, delivery issues, resource constraints, and process gaps, and coordinates mitigation actions with global business owners and relevant stakeholders.
• Supports transformation programs and global initiatives by ensuring the Cebu team executes assigned activities, adopts new ways of working, and meets transition or implementation timelines.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Strong leadership and people management capabilities
• Excellent stakeholder management and collaboration skills
• Strategic thinking with strong execution focus
• Customer-centric mindset with deep understanding of marketing operations
• Strong analytical and data-driven decision-making skills
• Excellent communication and presentation skills
• Experience in project management methodologies, tools, and techniques
• Ability to manage multiple priorities in a fast-paced, global environment
• Strong understanding of digital marketing, eCommerce platforms, and analytics tools
• Process improvement and continuous improvement mindset (Lean, Six Sigma is a plus)
• High level of integrity, accountability, and ownership

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Bachelor's degree in marketing, Business Administration, Communications, or related field
• 8-10+ years of experience in marketing operations, shared services, or related functions
• Proven experience in managing global teams and stakeholders.
• Experience in digital marketing , communication and design, marketing technologies (MarTech), and analytics preferred
• Experience in a shared services or global business services environment is an advantage